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CEM Benchmark – 2014 Customer Experience in Action Study

Strativity

The results of Strativity’s 2014 Customer Experiences in Action Study provide insight into the characteristics of a successful customer-centric company, including five core customer experience components on which companies must focus to become customer-centric.

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July 2014 News – New Fall CEM Program, What Taylor Swift Knows about Customer Experience and more

Strativity

. . July 2014 News . . Orlando, FL October 21-23, 2014. Find out where your company lands on our CEM Maturity Model. The post July 2014 News – New Fall CEM Program, What Taylor Swift Knows about Customer Experience and more appeared first on Strativity. Webcast. . Accelerate Cultural Transformation.

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News and Updates – June 2014

Strativity

Date: June 17, 2014 Time: 3pm – 4pm EDT . The CEM Maturity Assessment Model evaluates your company’s progress on the customer experience journey across the five core customer experience components: Customers, Employees, Strategy, Measurement, and Organization. The winner will be announced by mid June 2014. .

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CEM in Telecoms Global Summit Launches 2017 Agenda

CSM Magazine

CX network in partnership with Telecoms IQ are extremely excited to announce that the agenda for CEM in Telecoms Global Summit 2017 is now available to download! Download the agenda to view more details on how: Liberty Global have been transforming the organisation since 2014 with a cross-border Voice of the Customer program.

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5 Facts to End the ROI Debate on Customer Experience

Beyond Philosophy

According to their 2014 US Insurance Shopping study, 28% of the Customers who switched auto insurance providers did so because of “poor experience.”. 26 August 2014. < 26 August 2014. < 24 April 2014. 26 August 2014. < 26 August 2014. < 26 August 2014. www.bautomation.com.

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September News: Next Generation Customer Journey Mapping

Strativity

. . . September 2014 News & Insights. . . CEM Certification – October 21 – 23, 2014. . . Strativity would like to cordially invite you to attend our Customer Experience Management (CEM) Certification program. . Tomorrow: September 16, 2014. October 21 – 23, 2014 . London, UK .

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Music: A Marketing Tool

Beyond Philosophy

16 December 2014. < 16 December 2014. < Sources: “Music and Memory: 5 Awesome New Psychological Studies.” www.spring.org.uk. < [link] > Mohana, Malini. Music & How it Impacts Your Brain, Emotions.” Psychcentral.com. < [link]. Title: The post Music: A Marketing Tool appeared first on Beyond Philosophy.

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