New Data Reveals Two-thirds of Consumers Say Brands Still Aren’t Getting Customer Service Right
CSM Magazine
DECEMBER 1, 2021
New data from Dixa , a leading customer engagement platform, has today revealed that brands are struggling to meet evolving consumer demands and expectations in the realm of customer service. . The cumulative result is that, after just one poor experience, 92% of consumers say they would stop shopping with that brand if they could.
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