ShepHyken

JUNE 28, 2019

Gartner estimates that by 2021, 15 percent of all customer service interactions will be completely handled by AI, an increase of 400 percent from 2017. In this world of increasing self-service interactions, the moments when a customer connects to a support agent are becoming less frequent.

Contact Center 113

Contact Center Blog 2025 Banking 113

Avaya

SEPTEMBER 30, 2016

In fact, according to a new research commissioned by the organisers of IP Expo, 37% of respondents believe that AI will be a main technology focus for businesses in 2017. The post Artificial Intelligence in 2017: the Next Step for Enterprises? appeared first on Avaya Connected Blog.

2017 76

2017 Social Media Technology Events 76

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? It entices me to imagine what awaits us in 2017 for customer service.

2016 111

2016 2017 Customer Experience Social Media 111

ShepHyken

JUNE 15, 2018

In a recent press release, Gartner estimated that “ 25% of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020, up from less than two percent in 2017 ”. What’s really required is a platform like Zelp that can connect both these use-cases.

Blog 76

Blog Social Media Healthcare 2017 76

Clarabridge

MARCH 1, 2017

Miami will be hotter than ever when C3 2017 begins in just two months. Clarabridge Customer Connections (“C3”) is the must-attend event for customer experience professionals. If that sounds interesting, keep an eye on this blog. The post Inspiration is waiting for you at C3 2017 appeared first on Clarabridge.

2017 49

2017 Workshop Events Customer Experience Professionals 49

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. Standardized web services and APIs for federating silos of data and connecting applications ease integration.

Blog 80

Blog Omnichannel Social Media Retail 80

ShepHyken

SEPTEMBER 7, 2018

Our data showed that out of the areas that vendors tend to focus on (namely, website, marketing collateral, case studies, blog, and product demos), only product demos are found reliably trustworthy by buyers, with 81% saying they’re more trustworthy. This is a problem for vendors. Which works, because… Buyers do trust their peers.

Blog 82

Blog Demo 2018 Reference 82

Kayako

JANUARY 12, 2017

It’s easy to rush into 2017 without appreciating the good parts of 2016: there is now a lot of great content out there that supports you, the customer advocating superhero! Here’s our list of the best articles from last year to help you understand the trends and show how you can provide an amazing customer experience in 2017.

2017 79

2017 Article Customer Experience Chief Customer Officer 79

Avaya

SEPTEMBER 15, 2016

Beginning in 2017, Avaya and IAUG will come together to host their first truly joint event. Additionally, the event will be held in February, earlier in the year than past events—making Avaya ENGAGE 2017 not only one of the largest industry events, but one of the year’s first. This collaboration is more than an event.

2017 0

2017 Events Engagement Competitive Advantage 0

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

2017 61

2017 Customer Engagement Engagement Contact Center 61

Avaya

JUNE 27, 2017

That’s exactly why HITEC 2017 exists. As the world’s largest hospitality technology show, HITEC brings together thousands of hospitality leaders across dozens of countries to learn, collaborate and connect in a dynamic setting. The post HITEC 2017 is Happening Now: What You Need to Know appeared first on Avaya Connected Blog.

2017 53

2017 Hospitality Guest Experience Hotels 53

Team HGS

JUNE 14, 2017

2017 Trend 3: The Beginning of Channel Guidance. Over the next few months, we’ll dedicate a blog to each of these CX game changers. In 2016, customer service professionals continued to work hard to figure out how to best integrate and connect all of the disparate communication channels. Wed, 06/14/2017 - 16:54.

2017 52

2017 Multi-Channel Average Handle Time 2016 52

Stella Connect

JUNE 5, 2017

Suzanne will explain how to use social media and online ratings and reviews, along with traditional methods of connecting with customers, to better understand your brand. Quiq empowers agents to forge connections and solve problems quickly while managers monitor conversations in real time. Celika Caldwell. Salesforce.

Call Center 40

Call Center 2017 Contact Center Chief Customer Officer 40

Clarabridge

MARCH 1, 2017

Miami will be hotter than ever when C3 2017 begins in just two months. Clarabridge Customer Connections (“C3”) is the must-attend event for customer experience professionals. If that sounds interesting, keep an eye on this blog. The post Inspiration is waiting for you at C3 2017 appeared first on Clarabridge.

2017 40

2017 Workshop Events Customer Experience Professionals 40

Clarabridge

MARCH 1, 2017

Miami will be hotter than ever when C3 2017 begins in just two months. Clarabridge Customer Connections (“C3”) is the must-attend event for customer experience professionals. If that sounds interesting, keep an eye on this blog. The post Inspiration is waiting for you at C3 2017 appeared first on Clarabridge.

2017 40

2017 Workshop Events Customer Experience Professionals 40

ShepHyken

JUNE 2, 2017

The larger an organization becomes, the harder it is to stay connected. They’re now orchestrating connected customer conversations (video) that adapt to customer needs, rather than simply pushing products they’d like to sell. We’ve effectively become the victims of our own success.

Blog 75

Blog Wireless Call Center 2017 75

AskNicely

NOVEMBER 28, 2017

We’re excited to remedy this situation with Feature Roundup, a new AskNicely blog series. This is a big time saver enabling you to build more powerful Net Promoter and customer feedback data automation rules in your connected systems. But we haven’t always been timely in keeping our users ( not a user? ) up to date.

2017 60

2017 Net Promoter Score NPS Feedback 60

NICE inContact

MARCH 23, 2017

And, since the need for customer support has never been higher than in 2017, it’s unlikely that improvements are going to slow down anytime soon. So with that said, what does 2017 hold for the customer experience? In 2017, it’s unthinkable to have a contact center architecture that is inflexible and not versatile.

Contact Center 52

Contact Center 2017 Customer Experience Customers 52

Calabrio

JANUARY 19, 2017

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. While customer engagement keeps its place as a top priority, in 2017, companies will broaden their focus to include employee engagement, particularly for Millennials.

2017 59

2017 Customer Satisfaction Brands Contact Center 59

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. At Dreamforce 2017, Talkdesk brought together three cutting-edge technology companies to discuss the top technology trends in service and inside sales.

2017 41

2017 Technology Sales Healthcare 41

Experience Investigators by 360Connext

SEPTEMBER 27, 2017

What are some of the customer experience trends we’ll see through the end of 2017 and into 2018? Understanding how a customer feels means really listening to them, observing their behavior and connecting emotionally. Instead, they care about convenience, connections and compassion. Customer Experience Teams Grow Up.

Net Promoter Score 244

Net Promoter Score 2017 Banking Metrics 244

ijgolding

JANUARY 4, 2017

In the last two days, I have lost count of the number of blog posts articles that have been produced talking about this very subject – so I thought I would add another from my own perspective!! Rather than describing what I observed in 2016 specifically, I want to encourage people to think about what they should be doing in 2017.

2017 59

2017 Customer Experience 2016 Customer Centricity 59

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. 3 Top Technology Trends from Dreamforce 2017: It’s About Artificial Intelligence. Artificial intelligence helps improve human connection.

2017 41

2017 Technology Sales Healthcare 41

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

2017 40

2017 Customer Engagement Engagement Contact Center 40

Clarabridge

MAY 2, 2017

A revolution is brewing in sunny Miami Beach thanks to our ninth annual Clarabridge Customer Connections (C3) Conference. Come back to our blog tomorrow for a recap of Day 2 at C3! The post Inspiring a CX Revolution: C3 2017 Day 1 Highlights appeared first on Clarabridge.

2017 40

2017 Insurance CEM Touchpoint 40

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. And that is the main focus of our blog. Nothing personal.

Blog 66

Blog Social Media Article 2017 66

Avaya

JUNE 26, 2017

The post Avaya Makes Innovation Easy at Call Center Week 2017 appeared first on Avaya Connected Blog. Whether you’re looking to gain deeper business insight, learn about apps you can begin creating to amplify or differentiate your CX, or explore the future of technologies like IoT and AI, we’ve got you covered.

Call Center 47

Call Center 2017 Innovation Contact Center 47

Avaya

OCTOBER 2, 2017

One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. The post Avaya at GITEX 2017: See What You Can Make with the Latest Technology appeared first on Avaya Connected Blog. Avaya will be at Stand Z-C20 in Za’abeel Hall, Dubai World Trade Center, October 8-12.

2017 43

2017 Technology 2005 Telecommunications 43

Clarabridge

MAY 4, 2017

Coming off of the heels of a noteworthy first day and a night of ‘getting into the groove’ with an eighties cover band at LIV Nightclub, Day 2 of Clarabridge Customer Connections (C3) Conference did not disappoint! The post Inspiring Customer Service Excellence: Recapping Day 2 and Wrapping Up C3 2017 appeared first on Clarabridge.

2017 45

2017 Customer Service Social Media Guest Experience 45

Provide Support

NOVEMBER 21, 2017

To connect with new customers don’t try to get inside their heads. Create an emotional connection. It’s more about offering an experience that creates an emotional connection between the customer and the brand. It’s more about offering an experience that creates an emotional connection between the customer and the brand.

Loyalty 67

Loyalty 2003 2017 Connections 67

Stella Connect

DECEMBER 6, 2017

This week, we wanted to share 10 of the best customer service moments of 2017. As the mom later blogged, these thoughtful, above-and-beyond gestures helped make the family’s transition less painful and the mom’s stay more memorable. The post The 10 Best Customer Service Moments of 2017 appeared first on StellaService.

2017 47

2017 Customer Service Airlines Hotels 47

Comm100

MAY 31, 2023

Since 2017, postsecondary enrollment in the US has fallen by 9%. This blog will explore five marketing strategies to increase enrollment that are cost-effective, proven, and easy to adopt. This first-hand, in-person experience can really help to create connections.

Marketing 74

Marketing Financial Advertising Social Media 74

Retently

MARCH 29, 2023

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Provide Support

JANUARY 6, 2020

Another trend is convenience of connecting with a company. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2020. The post Best Customer Service Posts and Videos from Provide Support appeared first on Live Chat, Customer Service Blog | Provide Support. Read more. Permalink | No comment.

2003 52

2003 Customer Service Social Media 2017 52

Experience Investigators by 360Connext

OCTOBER 4, 2017

Jeannie Walters (@jeanniecw) October 4, 2017. All leaders should feel very connected to the voice of the customer. Both customer service and CX leaders play a role in connecting the executive team to the actual experience. CX Investigators (@360Connext) October 4, 2017. cxday #custexp pic.twitter.com/cxdCaGEpzn.

Customer Service 181

Customer Service 2017 Social Media Innovation 181

CX Accelerator

FEBRUARY 12, 2018

In 2017, VoC maturity is still an issue. A version of this post originally appeared on M4 Communications blog. Sue writes for CustomerThink and you can also see her insights on her company's blog, M4 Communications. According to the report, only 14% are successful with their VoC. Set up listening posts where it matters.

Customer Success 140

Customer Success 2017 Feedback Call Recording 140

Talkdesk

OCTOBER 16, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. Bringing Call Centers Into the Modern Age.

2017 40

2017 Contact Center Call Center Customer Centricity 40