ShepHyken

JUNE 29, 2018

Social Media Engagement. It is no secret that social media continues to increase in popularity by the day for customer support. In a 2017 report by Conversocial , it was stated that customer service interaction made via Twitter have increased by 250% in the last two years.

Social Media 82

Social Media Blog Customer Service Touchpoint 82

Bold360

JANUARY 19, 2017

Businesses are beginning to understand that customer experience is the difference between social media shares and bad publicity, between creating brand ambassadors or handing over the profits to your competition. We love her recent blog on what CX will look like in 2017. Customer service has never been more important.

2017 91

2017 Customer Experience Books Consulting 91

ShepHyken

FEBRUARY 6, 2017

Jay Baer’s Top 3 Tips for Acing Customer Service in the Age of Social Media by Matt Hunkler. Forbes) If you follow the best practices in digital marketing or customer service, then there’s a good chance you’ve come across a blog named Convince & Convert and have heard of Jay Baer. That is “warmth.”

2017 84

2017 Article Customer Service Social Media 84

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Also, the smart customers are becoming more inclined towards the online mediums of interactions like live chat, social media or even email. Shep Hyken.

Government 88

Government Technology Blog 2017 88

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 46

Social Media Marketing Customer Service Training Customer Service 46

WorkOutLoud

FEBRUARY 15, 2018

Your social media team works hard. They keep your content chugging along and build your network on LinkedIn and Facebook, they engage your brand fans in innovative ways on Twitter. These are just a handful of the channels that keep your social team busy. Increase Engagement Through Innovation (Before Your Competitors).

Social Media 40

Social Media B2C 2017 B2B 40

Avaya

SEPTEMBER 30, 2016

In fact, according to a new research commissioned by the organisers of IP Expo, 37% of respondents believe that AI will be a main technology focus for businesses in 2017. The post Artificial Intelligence in 2017: the Next Step for Enterprises? appeared first on Avaya Connected Blog.

2017 76

2017 Social Media Technology Events 76

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 98

Customer Care Transportation Social Media Government 98

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. And that is the main focus of our blog. Can you imagine that?

Blog 66

Blog Social Media Article 2017 66

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. The post Guest Blog: Don’t Waste My Precious Time appeared first on Shep Hyken. Shep Hyken.

Blog 80

Blog Omnichannel Social Media Retail 80

Alida

DECEMBER 15, 2016

This is shocking when you consider how crowded the market is, how quickly changes take place and how difficult it can be to engage readers in new ways that convert. In this blog post, we look at five ways to use customer feedback to inform cohesive, strategic and integrated content marketing strategies.

Feedback 213

Feedback Marketing Social Media 2017 213

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. In 2016, major companies had some very public blunders due to customers sharing their bad customer service experience on social media.

Blog 92

Blog Technology Customer Service Management 92

ShepHyken

DECEMBER 8, 2017

This week we feature an article by Mansi Bhatia who looks at ways organizations can transform contact centers into a customer engagement center. I like the idea of a customer engagement center. – Shep Hyken. This shift will provide an opportunity to engage with the customer, gain useful insight and build brand loyalty.

Contact Center 44

Contact Center Customer Engagement Blog Engagement 44

Calabrio

JANUARY 19, 2017

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. Companies Will Deploy Employee Engagement Practices Geared Toward Millennials. Engaged employees = #customerengagement.

2017 59

2017 Customer Satisfaction Brands Contact Center 59

Comm100

MARCH 23, 2022

In this blog, we’ll look at some of the ways credit unions can take advantage of this bouyant market by exploring four ideas to increase credit union membership. . Live chat gives credit unions an accessible and frictionless path to engage with potential members. Read more: How to Improve Credit Union Member Engagement.

Social Media 92

Social Media Banking Omnichannel 2020 92

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.

Customer Care 59

Customer Care Transportation Social Media Government 59

Clarabridge

MAY 2, 2017

Engage Everyone: Empower all employees to successfully address customer issues in real-time, ensuring that brands no longer silo the customer experience across their organization. Come back to our blog tomorrow for a recap of Day 2 at C3! The post Inspiring a CX Revolution: C3 2017 Day 1 Highlights appeared first on Clarabridge.

2017 40

2017 Insurance CEM Touchpoint 40

Comm100

MAY 31, 2023

Since 2017, postsecondary enrollment in the US has fallen by 9%. This blog will explore five marketing strategies to increase enrollment that are cost-effective, proven, and easy to adopt. Read on Blog The post 5 Marketing Strategies to Increase Enrollment (without blowing the budget) appeared first on Comm100.

Marketing 72

Marketing Financial Advertising Social Media 72

ShepHyken

AUGUST 14, 2020

In 2017, insurance firm John Hancock offered Apple Watch to its life insurance policyholders at a discounted rate. The audience’s social media activity can help understand the type of content in high demand. Getting customers involved after posting relatable product content on social networking sites can be a good idea.

Customer Experience 127

Customer Experience Social Media Insurance Entertainment 127

Alida

SEPTEMBER 22, 2016

Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers. According to Vanderbilt, social media and our sharing economy have transformed how people’s tastes are influenced by others.

2016 267

2016 Innovation Marketing Insights 267

NICE inContact

AUGUST 23, 2019

In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019).

Contact Center 55

Contact Center Management 2017 2010 55

NICE inContact

AUGUST 23, 2019

In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019).

Contact Center 54

Contact Center Management 2017 2010 54

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. Influitive Influitive is designed to build advocate communities, incorporating fun game-like features to engage users.

E Commerce 62

E Commerce Marketing Multi-Channel E-support 62

Beyond Philosophy

DECEMBER 22, 2015

When we look at the tactics, or types, of content marketers are applying, studies are showing that social media has become the most popular, knocking articles out of the leadership position. There’s social media, of course, in the form of micro-blogs and blogs, but also community involvement, articles, and product and service ratings.

Magazine 92

Magazine Marketing Social Media Consumers 92

Provide Support

JANUARY 2, 2018

Nowadays you have more versatility than ever to deliver the very best customer care, but social media channels and live chat tools aside, content as customer service is becoming more important. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. Read more. Permalink | No comment.

2003 53

2003 Social Media 2017 Customer Care 53

ReviewTrackers

JULY 20, 2017

And with the focus slowly but surely shifting to online review sites, social media platforms, and search engines, the reputation of your brand is no longer influenced as heavily by traditional offline media, advertising, and brand-centric content as it used to be. 2017 Local Search Survey ). Social Media Link ).

Brands 72

Brands Social Media Feedback Consumers 72

Beyond Philosophy

APRIL 18, 2017

However, McKinsey reports that fewer people are actively engaged in these programs today than in the past. My colleague’s 19-year-old daughter, on the other hand, hops from one makeup brand to another based on reviews, blogs and what her friends are buying. Not Meeting Your Targets? Here’s Why.

Sales 124

Sales Loyalty Programs Consulting Loyalty 124

transcosmos Information Systems

JANUARY 5, 2017

Statistics on e-commerce business for 2017 and beyond remain strong. You can use the checklist to plan your customer service strategies for 2017. Your website, apart from being easy to navigate, needs to be designed in such a way that makes customer engagement happen and builds your brand among your target market. Social media.

E Commerce 87

E Commerce E-support Social Media 2017 87

Grade.us

JULY 18, 2017

If you’re ready to take that next step, there’s still time before the end of 2017. Aside from tackling topics like online reviews, you’ll also see everything from social media and email marketing to Google advertising covered. Digimarcon Asia Pacific 2017 Dates: September 20th-21st. Link: Digimarcon Asia Pacific 2017.

2017 38

2017 Events Presentation Advertising 38

Team HGS

DECEMBER 19, 2017

Over the course of the past year, we’ve dedicated a blog post to each of these CX game changers. The last topic in our blog series on the 2017 trends is digital assistance using voice search functionality. Wed, 12/20/2017 - 11:15. Trend 10: Digital Assistance—Voice Search. Here, we dissect CX Trend No.10: LEAVE A COMMENT.

White Paper 52

White Paper 2017 Social Media NPS 52

Hallmark Business Connections

AUGUST 11, 2021

billion in 2017 and took it public two years later) is its knack for talking to pet parents in a personalized way that is both fun and relatable and bridges the online and physical experiences. This thoughtful direct mail content also goes digital, as delighted pet owners are moved to share their experiences across social media channels.

Marketing 74

Marketing Magazine White Paper Social Media 74

Avaya

OCTOBER 31, 2016

In a 2011 webinar, Gartner Research Vice President Laura McLellan boldly said that by 2017, the CMO would spend more on IT than the CIO. Now that we’re just shy of 2017 (how time flies!) But then we saw the rise of technologies like cloud, mobility, social media and big data … and everything changed.

Technology 74

Technology Marketing 2017 Social Media 74

LiveChat

APRIL 25, 2017

Divide your marketing actions into inbound (content marketing, social media, search engine optimization etc.) Well, our website visitors who chat with us before or during trial period are 3 times more likely to convert than those who did not engage with us. Content marketing is not only about blogging. Social media.

Social Media 50

Social Media Marketing 2017 Blog 50

Beyond Philosophy

FEBRUARY 28, 2017

And never badmouth your employer or coworkers on social media. If you found this post interesting, you might also like these blogs: Ensure 2017 is YOUR Year: 3 Critical Things to Avoid! Colin is an international author of six bestselling books and an engaging keynote speaker. 7. Don’t be a smart aleck.

Social Media 131

Social Media Books 2017 Feedback 131

SurveySensum

JULY 10, 2023

If not, then this blog is for you. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Using interactive displays to engage customers with captivating visuals and cool visuals that ignite their curiosity, and make them excited to explore more.

Retail 52

Retail Customer Service Exceptional Customer Service Customer Centricity 52

transcosmos Information Systems

JANUARY 29, 2017

Decades ago, we have seen companies engage their customers through switchboards and physical stores, followed by customer service outsourcing and online shopping services a few years later. Here’s how experts weigh in on customer support trends for 2017 and the not-so-distant future: . Customer service on social media lives on.

Social Media 85

Social Media Omnichannel 2017 Innovation 85

BirdEye

FEBRUARY 2, 2023

In this blog post, we’ll cover everything you need to know about using Angie’s List for your business. You can also use Angi as an opportunity to engage with existing and past customers. Are you a home service provider looking to get the most out of Angie’s List reviews? Look no further. Is Angie’s List reliable?

Social Media 52

Social Media Download Feedback 2017 52