Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. As the hustle and bustle of 2017 come to a close, here is a list of our top ten Customer Experience concepts to get your new year off to an emotionally engaging start. We all engage in irrational behavior. Miss the Improvements in NPS?

2017 119

2017 Net Promoter Score NPS 2018 119

eGain Blogs

MAY 10, 2017

We are pleased to inform you that eGain just debuted in the Gartner CRM Customer Engagement Center Magic Quadrant (CEC MQ) for 2017, appearing as a “Niche Player”. Web customer service is a subset of digital engagement, eGain’s area of focus for over 15 years. If you are a Gartner client, you can access it on www.Gartner.com.

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2017 Customer Engagement Engagement B2C 40

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

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2017 Customer Engagement Engagement Contact Center 40

Beyond Philosophy

JANUARY 16, 2017

Help make 2017 a great year for your customers too. Colin is an international author of five best-selling books and an engaging keynote speaker. The post Ensure 2017 Is YOUR Year: 3 critical things to avoid! Moreover, that inbox will empty, almost as fast as the rum drink in your glass was just a few days ago!

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2017 Magazine Fashion Books 141

Bold360

JANUARY 19, 2017

We love her recent blog on what CX will look like in 2017. He specializes in customer experience, loyalty and engagement. Chip recently chatted with us about focusing on real-time analytics for 2017. Dennis has a ton of great content on his blog including video tutorials on the fundamentals of great customer service.

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2017 Customer Experience Books Consulting 91

ShepHyken

JUNE 28, 2019

Gartner estimates that by 2021, 15 percent of all customer service interactions will be completely handled by AI, an increase of 400 percent from 2017. The post Guest Blog: “Zhuzhing Up” Humans in the Contact Center appeared first on Shep Hyken. Read Shep’s latest Forbes article: Five Ways To Motivate Your Customer Service Team.

Contact Center 111

Contact Center Blog 2025 Banking 111

transcosmos Information Systems

DECEMBER 27, 2016

Cutting-edge technologies will continue to dominate in 2017. Without further ado, here are the top IT trends for 2017 that are likely to impact in varied ways those in the business and tech sectors: The Rise of the Bots. Customers are engaging with business on their mobile devices at every opportunity they could have.

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2017 E Commerce E-support Healthcare 0

Clicktools

JANUARY 6, 2017

We’ve reached the end of the first week of 2017, which means it’s time to look into my magic ball and see the future. Here are five topics likely to headline 2017. 2017 will truly be a mobile-first year. The post CX Predictions and Tips for 2017 appeared first on Clicktools. Mind the millennials.

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2017 Multi-Channel 2004 Feedback 58

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. The post Guest Blog: Don’t Waste My Precious Time appeared first on Shep Hyken. Shep Hyken.

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Blog Omnichannel Social Media Retail 80

ShepHyken

JUNE 30, 2017

This week we feature an article by Shaista Haque who writes about the top technology trends of 2017 that she believes will disrupt customer experience benchmarks. Read Shep’s latest Forbes Article: Kidbox: A Boxful Of New Ideas For Customer Engagement And Personalized Experiences. Shep Hyken.

Government 89

Government Technology Blog 2017 89

Provide Support

JULY 6, 2017

Customer engagement is the future of e-commerce. The best way to do that is through improving customer engagement. Whether you have just set up an eCommerce business or have been running one for years, you might need to take a closer look at the quality of your customer engagement practices. © 2003 - 2017 Provide Support LLC.

Customer Engagement 59

Customer Engagement E Commerce Engagement 2003 59

ShepHyken

JUNE 15, 2018

In a recent press release, Gartner estimated that “ 25% of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020, up from less than two percent in 2017 ”. These numbers are staggering.

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Blog Social Media Healthcare 2017 76

Avaya

SEPTEMBER 30, 2016

In fact, according to a new research commissioned by the organisers of IP Expo, 37% of respondents believe that AI will be a main technology focus for businesses in 2017. The post Artificial Intelligence in 2017: the Next Step for Enterprises? appeared first on Avaya Connected Blog.

2017 76

2017 Social Media Technology Events 76

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. The good news is that social media is also an excellent marketing tool for promoting products or services , attracting new customers, and driving engagement. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

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Social Media Blog ROI Brands 52

Calabrio

JANUARY 19, 2017

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. Companies Will Deploy Employee Engagement Practices Geared Toward Millennials. Engaged employees = #customerengagement.

2017 59

2017 Customer Satisfaction Brands Contact Center 59

ShepHyken

MAY 15, 2017

If you don’t subscribe to his blog, you should. Pitney Bowes Updates Communicate for Personalized Customer Engagement by Dom Nicastro. CMSWire) Pitney Bowes took another step towards shaking off its postage meters legacy today with the release of new enhancements to its Communicate customer engagement technology suite.

2017 69

2017 Article Customer Service Airlines 69

Confirmit

JULY 10, 2017

Welcome to the first of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement. Kevin Sheridan is an Internationally-recognized Key-Note Speaker, a New York Times Best Selling Author, and one of the most sought-after voices in the world on the topic of employee engagement.

Culture 40

Culture Engagement Blog Magazine 40

ShepHyken

FEBRUARY 6, 2017

Forbes) If you follow the best practices in digital marketing or customer service, then there’s a good chance you’ve come across a blog named Convince & Convert and have heard of Jay Baer. That feeling primarily comes from the people who engage directly with the customer. That is “warmth.” Follow on Twitter: @Hyken.

2017 84

2017 Article Customer Service Social Media 84

ShepHyken

DECEMBER 8, 2017

This week we feature an article by Mansi Bhatia who looks at ways organizations can transform contact centers into a customer engagement center. I like the idea of a customer engagement center. – Shep Hyken. This shift will provide an opportunity to engage with the customer, gain useful insight and build brand loyalty.

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Contact Center Customer Engagement Blog Engagement 44

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. At Dreamforce 2017, Talkdesk brought together three cutting-edge technology companies to discuss the top technology trends in service and inside sales.

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2017 Technology Sales Healthcare 41

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. In fact, ¾ of consumers would rather solve the problem themselves rather than engaging customer service. Shep Hyken.

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Blog Technology Customer Service Management 92

ShepHyken

JUNE 29, 2018

Social Media Engagement. In a 2017 report by Conversocial , it was stated that customer service interaction made via Twitter have increased by 250% in the last two years. In a 2017 report by Conversocial , it was stated that customer service interaction made via Twitter have increased by 250% in the last two years.

Social Media 82

Social Media Blog Customer Service Touchpoint 82

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. To see all of Talkdesk’s Dreamforce 2017 highlights, visit our Dreamforce 2017 landing page. 3 Top Technology Trends from Dreamforce 2017: It’s About Artificial Intelligence. Trend #3: Human beings like to interact with human beings.

2017 41

2017 Technology Sales Healthcare 41

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Decide what to write about on your blog. And that is the main focus of our blog. Can you imagine that?

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Blog Social Media Article 2017 66

Clarabridge

MAY 2, 2017

Engage Everyone: Empower all employees to successfully address customer issues in real-time, ensuring that brands no longer silo the customer experience across their organization. Come back to our blog tomorrow for a recap of Day 2 at C3! The post Inspiring a CX Revolution: C3 2017 Day 1 Highlights appeared first on Clarabridge.

2017 40

2017 Insurance CEM Touchpoint 40

Avaya

JUNE 26, 2017

You’ll find us in the—you guessed it—Innovation Lounge, where we’ll be offering solution demonstrations, theatre presentations and one-on-one CX briefings with customer engagement experts including Art Schoeller, VP and Principal Analyst at Forrester Research. Learn more about CCW.

Call Center 47

Call Center 2017 Innovation Contact Center 47

Talkdesk

OCTOBER 23, 2017

Opentalk 2017 was packed with thought leadership from some of the most customer-centric leaders and companies of our time. The Opentalk 2017 Video Library is your team’s chance to re-experience those speaking sessions. Here’s more information on one of the videos available in this library. the customer expectations.

2017 40

2017 Customer Experience Government Loyalty 40

Customer Bliss

NOVEMBER 23, 2016

Whatever I am doing — writing a book, working 1-on-1 with a client, speaking, blogging, podcasting — everything is tied to these five competencies. You can use this audit in the beginning of your role to engage leaders and your operational silos and to educate them on the five competencies. and my other books and speeches.

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Chief Customer Officer 2017 Workshop Books 147

CX Journey

MARCH 7, 2018

It appeared on their blog on October 18, 2017. to the left) My response was: “That’s a blog post on its own! Gallup says that engaged employees “stand apart from their not-engaged and actively disengaged counterparts because of the discretionary effort they consistently bring to their roles. There are differences.

Engagement 52

Engagement 2017 Feedback Innovation 52

Think Customers

FEBRUARY 17, 2015

Meanwhile, Gartner predicts that by 2017, mobile commerce will represent half of all digital commerce revenue in the U.S. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog. mobilecustomerstrategy mobileengagement mobilesiteoptimization'

Customer Engagement 101

Customer Engagement Engagement 2017 Banking 101

Avaya

OCTOBER 2, 2017

One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. The post Avaya at GITEX 2017: See What You Can Make with the Latest Technology appeared first on Avaya Connected Blog. Avaya will be at Stand Z-C20 in Za’abeel Hall, Dubai World Trade Center, October 8-12.

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2017 Technology 2005 Telecommunications 43

Brandwatch CX

MARCH 7, 2023

social media accounts Social media users grew by 121 million between Q2 2017 and Q3 2017. million blog posts are published every month A 2011 study by AOL/Nielsen showed that 27 million pieces of content were shared every day, and today 3.2 Social media statistics For context, as of April 2018, total worldwide population is 7.6

Social Media 98

Social Media 2014 Advertising 2017 98

Confirmit

JUNE 26, 2017

2017 marked my third IIEX North America and I think this was the biggest and best one yet! The audience was engaged and there were quite a few great conversations following my talk. The three day event was held in Atlanta at the Georgia Tech Hotel and Convention Center and was attended by nearly 1,000 people.

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2017 Hotels Presentation Events 40

Retently

JULY 28, 2023

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. By 2019, according to Gartner’s CXM Survey , only 11% of companies lacked a CXO and 10% a CCO – a 24% increase compared to 2017.

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Chief Customer Officer Customer Centricity Call Center Metrics 141

Alida

DECEMBER 15, 2016

This is shocking when you consider how crowded the market is, how quickly changes take place and how difficult it can be to engage readers in new ways that convert. In this blog post, we look at five ways to use customer feedback to inform cohesive, strategic and integrated content marketing strategies.

Feedback 213

Feedback Marketing Social Media 2017 213

Avaya

JUNE 1, 2017

This starts with a seamless approach to fan, customer, and team engagement that can manifest in many ways from on-site, touch-activated, multi-sensory, virtual experiences to off-site communities. The post Technology for 21st-Century, Experience-Driven Sports Fan Engagement appeared first on Avaya Connected Blog.

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Sports Technology Engagement 2001 50

West Monroe

MAY 25, 2017

Do you want more from Engage Alerts? Pardot has updated the look and has improved consistency with their Engage Alerts. They can also customize alerts into a side-by-side column and drill down into each alert—instantly viewing the prospect score and engagement history. Curious as to how this impacts your org?

2017 40

2017 Document Sales Insights 40