Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

2017 61

2017 Customer Engagement Engagement Contact Center 61

Alida

JUNE 1, 2017

Launch and Lifestyle Marketing Manager Eric Angeloro will share customer engagement best practices to support the go-to-market strategy for the Cadillac CT6 PLUG-IN. Enhancing employee engagement represents a tremendous opportunity for auto manufacturers, retailers and finance companies, all of whom have direct contact with vehicle owners.

Automotive 157

Automotive 2017 Retail Presentation 157

Beyond Philosophy

DECEMBER 25, 2017

So, celebrate your successes for 2017 but prepare for new challenges in 2018. As the hustle and bustle of 2017 come to a close, here is a list of our top ten Customer Experience concepts to get your new year off to an emotionally engaging start. We all engage in irrational behavior. Miss the Improvements in NPS?

2017 119

2017 Net Promoter Score NPS 2018 119

Avaya

SEPTEMBER 15, 2016

To that end, I am excited about the recent alignment between IAUG’s flagship customer event, Avaya ENGAGE sm , and Avaya’s global corporate event strategy. Beginning in 2017, Avaya and IAUG will come together to host their first truly joint event. Avaya ENGAGE will still focus on driving value to Avaya customers and partners.

2017 0

2017 Events Engagement Competitive Advantage 0

ClearAction

DECEMBER 31, 2016

2017 Customer Experience Resolutions Lynn Hunsaker. What’s new in 2017 customer experience management? Repurchase and engagement are natural when you help customers achieve their aim. The post 2017 Customer Experience Resolutions appeared first on ClearAction Customer Experience Consulting.

2017 81

2017 Customer Experience Workshop Customer Journey Mapping 81

ShepHyken

SEPTEMBER 15, 2017

This week we feature an article by Lindsay Tjepkema who writes about how artificial intelligence marketing (AIM) is becoming more important to our success in engaging with customers. In order to succeed and engage with their customers in real and meaningful ways, marketers need to be ready to embrace this new wave of marketing intelligence.

Customer Engagement 194

Customer Engagement Blog Engagement Marketing 194

Michelli Experience

DECEMBER 27, 2016

One day, I was asking Horst about a client of mine that was struggling to engage customers. In 2017, why not set a new standard for experience delivery? I am proud to say that Horst Shultze, the founder of the modern-day Ritz-Carlton Hotel Company, has been a mentor.

2017 89

2017 Hotels Leadership Customers 89

InMoment XI

MAY 4, 2022

However, the study’s 2017 findings, titled “ Work Redefined: A New Age ” focused on what companies can do to inspire loyalty: “With so much change, employees are looking for more stability, protection, and a safeguard against disruption. Metlife had similar findings in its 2011 Annual U.S. Solicit Employee Feedback.

Loyalty 580

Loyalty 2011 Call Center Leadership 580

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

2017 40

2017 Customer Engagement Engagement Contact Center 40

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

2017 40

2017 Customer Engagement Engagement Contact Center 40

eGain Blogs

MAY 10, 2017

We are pleased to inform you that eGain just debuted in the Gartner CRM Customer Engagement Center Magic Quadrant (CEC MQ) for 2017, appearing as a “Niche Player”. Web customer service is a subset of digital engagement, eGain’s area of focus for over 15 years. If you are a Gartner client, you can access it on www.Gartner.com.

2017 40

2017 Customer Engagement Engagement B2C 40

Experience Matters

FEBRUARY 26, 2018

Employee Engagement is one of Temkin Group’s Four CX Core Competencies. In other words, you can’t be customer-centric unless you have a highly engaged workforce. Make sure to visit our Employee Engagement Page. Here are links to download different versions of the infographic: Infographic: in .png png format, in .pdf

Engagement 87

Engagement 2017 Customer Centricity Download 87

Beyond Philosophy

JANUARY 16, 2017

Help make 2017 a great year for your customers too. Colin is an international author of five best-selling books and an engaging keynote speaker. The post Ensure 2017 Is YOUR Year: 3 critical things to avoid! Moreover, that inbox will empty, almost as fast as the rum drink in your glass was just a few days ago!

2017 141

2017 Magazine Fashion Books 141

Customer Bliss

DECEMBER 22, 2016

This post originally appeared on the CCO 2017 website. Why are they less engaged? In today’s dynamic business environment, the one thing that should be of constant importance is the value of the customer as the lifeline of any organisation. Why are we losing customers?

Chief Customer Officer 0

Chief Customer Officer 2017 Social Media Leadership 0

transcosmos Information Systems

DECEMBER 27, 2016

Cutting-edge technologies will continue to dominate in 2017. Without further ado, here are the top IT trends for 2017 that are likely to impact in varied ways those in the business and tech sectors: The Rise of the Bots. Customers are engaging with business on their mobile devices at every opportunity they could have.

2017 0

2017 E Commerce E-support Healthcare 0

Clicktools

JANUARY 6, 2017

We’ve reached the end of the first week of 2017, which means it’s time to look into my magic ball and see the future. Here are five topics likely to headline 2017. 2017 will truly be a mobile-first year. The post CX Predictions and Tips for 2017 appeared first on Clicktools. Mind the millennials.

2017 58

2017 Multi-Channel 2004 Feedback 58

ShepHyken

JANUARY 16, 2017

5 Key Customer Experience Trends for 2017 by Donna Peeples. Huffington Post) In the spirit of the New Year, here are my top 5 customer experience predictions and trends for 2017. Experts Share Their Top Choice for 2017 Contact Center Technology by Hagai Shaham. It starts with creating values that everyone can align with.

2017 87

2017 Article Customer Service Contact Center 87

Experience Matters

APRIL 20, 2017

We are finally seeing a movement by the general business world to seriously focus on the role and value of employees, which is why “Embracing Employee Engagement” is one of our 2017 CX Trends. Temkin Group has viewed employee engagement as a critical foundation for customer experience since our inception.

Employee Experience 87

Employee Experience Engagement 2017 Customer Experience 87

Experience Matters

APRIL 3, 2017

We just published a Temkin Group report, 2017 Temkin Experience Ratings, UK. This is the same customer experience benchmark that we’ve been publishing for U.S. firms over the past seven years. The UK Temkin Experience Ratings is a cross-industry, open-standard benchmark of customer experience.

2017 74

2017 Consumers Customer Experience Customers 74

Experience Matters

JANUARY 9, 2017

We just published a Temkin Group report, Lessons in CX Excellence, 2017. The report provides insights from eight finalists in the Temkin Group’s 2016 CX Excellence Awards. The report, which has 62 pages of content, includes an appendix with the finalists’ nomination forms.

2017 75

2017 B2C 2016 B2B 75

ShepHyken

JULY 31, 2017

Three Easy Ways to Engage Your Customers by Jeff Toister. Toister Solutions) Here are three ways you can engage your customers that cost little to no money and take just a small amount of effort. This time he shares three simple ideas on the hot topic of customer engagement. Follow on Twitter: @Hyken.

2017 0

2017 Article Net Promoter Score Customer Service 0

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. When: July 4 to 5, 2017. When: June 5 to 7, 2017. When: May 16 to 17, 2017. When: June 20 to 21, 2017. When: July 17 to 19, 2017. Where: London, UK.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Bold360

JUNE 22, 2017

Nanorep is Gearing Up for Chatbot Summit Berlin 2017, Attending as Sponsors, Speakers, and Looking Forward to Meeting You at Booth 31. Nanorep is gearing up for Chatbot Summit 2017 , taking place in Berlin Germany on June 26th. Come check us out at Booth 31, and introduce yourselves! We hope to see you there.

2017 69

2017 Presentation Leadership Technology 69

Bold360

JANUARY 19, 2017

We love her recent blog on what CX will look like in 2017. He specializes in customer experience, loyalty and engagement. Chip recently chatted with us about focusing on real-time analytics for 2017. His Twitter-feed is full of inspirational nuggets about how to engage customers and boost your employees. Bill Quiseng.

2017 91

2017 Customer Experience Books Consulting 91

Calabrio

JANUARY 19, 2017

From creating improved customer experiences to a renewed focus on employees, we see 2017 as the year that brands look for ways to foster both employee and customer engagement. Companies Will Deploy Employee Engagement Practices Geared Toward Millennials. Engaged employees = #customerengagement.

2017 59

2017 Customer Satisfaction Brands Contact Center 59

Influitive

NOVEMBER 27, 2017

Advocamp 2017 promises to be the best year of the conference yet, with speakers like Sean Ellis, Jonah Berger, and Geoffrey Moore lined up and ready to share strategies for explosive, advocate-fueled growth. Advocamp is the largest customer advocacy, experience, and engagement conference, happening this year in San Francisco, December 6-8th.

2017 53

2017 Marketing Engagement 2016 53

Clarabridge

DECEMBER 28, 2016

It’s time to make your resolutions for 2017. Get rid of practices that don’t provide efficient customer experience management, like long surveys, slow social engagement, or keeping your data in silos. Do you engage every customer that asks for support? Request a demo to see how we can get your 2017 off to a great start!

2017 40

2017 Demo Customer Experience Management Feedback 40

Clarabridge

DECEMBER 28, 2016

It’s time to make your resolutions for 2017. Get rid of practices that don’t provide efficient customer experience management, like long surveys, slow social engagement, or keeping your data in silos. Do you engage every customer that asks for support? Request a demo to see how we can get your 2017 off to a great start!

2017 40

2017 Demo Customer Experience Management Feedback 40

Clarabridge

JANUARY 4, 2017

Here are 19 fundamental customer experience stats for 2017 to show you where CX stands, and where it is headed. Most brands have not increased their CX budget from 2016 to 2017. 18% of companies with CX programs still aren’t engaged in any major programs to create a customer-centric culture 5. Because it’s a big deal.

2017 51

2017 Customer Experience Return on Investment Competitive Advantage 51

ReviewTrackers

APRIL 10, 2017

Key Takeaways from ReviewTrackers Local Search and Online Reviews Survey 2017. In January 2017, ReviewTrackers reached out to a U.S.-based Over 50 percent of consumers often or always check out online reviews, while only 34 percent seek out information on discounts and pricing. based consumer panel with a 39-item, two-part survey.

2017 101

2017 Social Media Automotive Consumers 101

Alida

MAY 5, 2021

In July 2017, the Pennsylvania Lottery launched the Pennsylvania Lottery Insiders online research community powered by Alida (formerly Vision Critical).

Insights 130

Insights 2017 Retail Feedback 130

ShepHyken

MAY 22, 2017

My Comment: If you want to keep your best employees and have them engage with your customers, then maybe you need to give them a little CRAP! 2017 Customer Experience Lessons from the Airline Industry…So Far by Sarah Frazier. The post 5 Top Customer Service Articles For the Week of May 22, 2017 appeared first on Shep Hyken.

2017 82

2017 Article Customer Service Airlines 82

Bold360

JANUARY 5, 2017

Now that 2017 has come, we have to take stock of how we fared in the crazed holiday season. Gartner predicted that while 55% of interactions in 2014 did not require human support, by 2017, 2/3 of all customer service interactions would no longer need a human intermediary. … or be swept back by the tide as the competition races forward.

2017 65

2017 E Commerce E-support 2014 65

Joe Rawlinson

FEBRUARY 14, 2018

billion global social media users , which equal roughly 37 percent market penetration, the opportunity for businesses to engage and connect with existing and new customers is vast and constantly growing. So what can you do to really use this tool and build your customer engagement? With over 2.8 Know Your Audience. Be Responsive.

Social Media 87

Social Media Customer Engagement Engagement 2017 87

Avaya

SEPTEMBER 30, 2016

In fact, according to a new research commissioned by the organisers of IP Expo, 37% of respondents believe that AI will be a main technology focus for businesses in 2017. The post Artificial Intelligence in 2017: the Next Step for Enterprises? appeared first on Avaya Connected Blog.

2017 76

2017 Social Media Technology Events 76

ShepHyken

OCTOBER 16, 2017

Engage Your Front Line To Increase Your Bottom Line by Beth Benjamin and Emma Sopadjieva. Engage your front liners. Rather than spending valuable time and resources continuously searching for new customers, marketers can spend that time and those resources keeping current customers happy and engaged throughout the customer lifecycle.

2017 77

2017 Article Customer Service ROI 77

Provide Support

JULY 6, 2017

Customer engagement is the future of e-commerce. The best way to do that is through improving customer engagement. Whether you have just set up an eCommerce business or have been running one for years, you might need to take a closer look at the quality of your customer engagement practices. © 2003 - 2017 Provide Support LLC.

Customer Engagement 59

Customer Engagement E Commerce Engagement 2003 59