Clicktools

JANUARY 6, 2017

We’ve reached the end of the first week of 2017, which means it’s time to look into my magic ball and see the future. Here are five topics likely to headline 2017. 2017 will truly be a mobile-first year. The post CX Predictions and Tips for 2017 appeared first on Clicktools. Mind the millennials.

2017 58

2017 Multi-Channel 2004 Feedback 58

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. The fact is that our technology innovation cycle has outpaced many companies. Shep Hyken.

Blog 80

Blog Omnichannel Social Media Retail 80

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

2017 61

2017 Customer Engagement Engagement Contact Center 61

ijgolding

OCTOBER 2, 2017

This post is part of the Customer Experience Professionals Association’s Blog Carnival celebrating customer experience. It’s part of a broader celebration of Customer Experience Day 2017. Check out posts from other bloggers at the blog carnival. On the 3rd October 2017, the world will once again celebrate CX Day.

2017 63

2017 Customer Experience Customer Experience Professionals 2027 63

Thematic

MAY 29, 2023

As a leader in feedback management and analytics, Thematic has evolved tremendously since its inception in 2017. The Story Behind the Refresh Thematic was originally founded by Dr. Alyona Medelyan and Nathan Holmberg in 2017. Now, in 2023, we're thrilled to introduce our refreshed visual brand.

Feedback 62

Feedback Brands 2017 Social Media 62

eGain Blogs

MAY 10, 2017

We are pleased to inform you that eGain just debuted in the Gartner CRM Customer Engagement Center Magic Quadrant (CEC MQ) for 2017, appearing as a “Niche Player”. Given what eGain Solve 17 offers, we felt that we were ready to enter the bigger pond of CRM Customer Engagement with our unique, innovative proposition for enterprise B2C clients.

2017 40

2017 Customer Engagement Engagement B2C 40

ShepHyken

JUNE 8, 2018

Our support team, itself operating in a creative, startup environment, takes advantage of innovations to tailor replies to users. It’s the story of how our support crew listened to the users of Videoleap , our creative video editor (and Apple’s App of the Year in 2017 in 77 countries, only three months post-launch — ok, done gloating).

Blog 75

Blog Social Media 2018 2017 75

NICE inContact

MAY 12, 2017

2017 was arguably the biggest and best year ever at Enterprise Connect 2017 for those who care about contact centers. In 2017, it became increasingly clear that tracking a customer’s journey needs to be part of a broader corporate imperative to coordinate marketing, selling, service and customer care. And I ought to know.

Contact Center 48

Contact Center 2017 Connections 2020 48

ShepHyken

JANUARY 27, 2017

This week on our Friends on Friday guest blog post my colleague, Shital Shah, writes about how with the right combination of technology and human touch, customer service doesn’t have to be difficult. The post Guest Blog: 4 Technology Solutions to Help You Manage Customer Service More Effectively appeared first on Shep Hyken.

Blog 92

Blog Technology Customer Service Management 92

Avaya

OCTOBER 2, 2017

One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. Some of the leading players in Europe are defining the way forward here, coming up with new and innovative ways to expand horizontally into new ventures. We look forward to seeing you there.

2017 43

2017 Technology 2005 Telecommunications 43

Customer Bliss

NOVEMBER 23, 2016

Proactive experience reliability and innovation. Whatever I am doing — writing a book, working 1-on-1 with a client, speaking, blogging, podcasting — everything is tied to these five competencies. The Reality Check Audit And 2017 Goals. Those are: Customers as assets. Align around experience.

Chief Customer Officer 147

Chief Customer Officer 2017 Workshop Books 147

Calabrio

FEBRUARY 16, 2017

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. In 2017, we’ll see leading marketing organizations expand to incorporate contact center touchpoints with voice-of-the-customer analytics technology. Ready for 2017 and beyond? Start here.

2017 40

2017 Customer Engagement Engagement Contact Center 40

Experience Investigators by 360Connext

SEPTEMBER 27, 2017

What are some of the customer experience trends we’ll see through the end of 2017 and into 2018? Innovation around AI will be the next great frontier, so your organization better be looking to this future quickly. As a result, the ways we measure, analyze and improve the experience are becoming more and more sophisticated.

Net Promoter Score 244

Net Promoter Score 2017 Banking Metrics 244

Confirmit

SEPTEMBER 11, 2017

Our countdown to CX Day 2017 continues. If you missed the blog post, it’s definitely worth checking it out – I think you’ll learn something new. Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well. Voice of the Customer Confirmit Blog.

2017 40

2017 Social Media Webinar Metrics 40

Confirmit

SEPTEMBER 11, 2017

Our countdown to CX Day 2017 continues. If you missed the blog post, it’s definitely worth checking it out – I think you’ll learn something new. Of course, it’s not all about metrics, it’s about action and innovation and here Siemens does really well.

2017 40

2017 Social Media Webinar Metrics 40

Provide Support

JANUARY 10, 2018

What innovations and technologies will be transforming the world and shaping its future? © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. How many changes will 2018 bring about for those in customer service? Are chatbots and virtual agents likely to replace humans any time soon? Read more.

Virtual Agent 70

Virtual Agent 2003 Customer Service 2017 70

Retently

MARCH 29, 2023

From implementing innovative features to perfecting the customer experience, today we’ll share the secret ingredients that make Tesla so special. Tesla brings innovation When you drive a Tesla, your concept of what a car should be is irrevocably shaken. This huge success actually shows us the big picture of how markets work.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

Confirmit

JUNE 26, 2017

2017 marked my third IIEX North America and I think this was the biggest and best one yet! The speaker line-up was impressive, including a wide variety of new and old speakers introducing the audience to exciting ideas and innovations that are driving the future of research.

2017 40

2017 Hotels Presentation Events 40

Clarivate

APRIL 21, 2022

Ukraine has a rich history when it comes to scientific innovation, from physics to life sciences, chemistry and engineering. In this blog, part of a new series highlighting the contributions from Ukraine to global research, we analyze the growth and diversity of subject areas in Ukraine. Source: InCites. Source: InCites.

Innovation 98

Innovation Technology 2017 2021 98

Experience Investigators by 360Connext

OCTOBER 4, 2017

Jeannie Walters (@jeanniecw) October 4, 2017. Who is listening to them and encouraging them to innovate around service? CX Investigators (@360Connext) October 4, 2017. But embracing that tension means innovating to the best possible solution. cxday #custexp pic.twitter.com/cxdCaGEpzn. Embrace the tension.

Customer Service 181

Customer Service 2017 Social Media Innovation 181

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.

Customer Journey Mapping 49

Customer Journey Mapping 2018 Customer Journey Innovation 49

Storyminers

JUNE 3, 2022

We’ve updated it for 2017. 2017 Answer. 2017 will be the year of smarter customer experiences. Mike is the founder of Storyminers, an innovative Atlanta firm that helps retail and other service brands to envision their ideal customer experience and bring it to life.

Customer Experience 59

Customer Experience 2016 2017 Wireless 59

Customer Bliss

DECEMBER 8, 2016

When most people find a blog about office holiday parties, they want to know about etiquette around them. Then, for 2017, fix those issues. Office holiday party: Reliability and innovation. Then, on top of that, innovate a little bit. I’m riffing now, but be innovative. Photo booth. Photo booth.

2017 135

2017 Innovation Leadership Blog 135

NICE inContact

JUNE 28, 2017

While continuing to innovate with new technology, companies still need to remain focused on the human factor–customer needs for convenience as well as access to customer service agents when needed. So what trends will have an impact in 2017? Innovative companies look to new technology to engage in new ways with their customers.

Customer Experience 48

Customer Experience 2017 Innovation Technology 48

Lumoa

JANUARY 9, 2018

Customer experience has been already a hot topic in business during 2017 and is promising to be even of higher importance in 2018. “CX Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Customers want you to know them.

2018 141

2018 Customer Experience Competitive Advantage 2017 141

Provide Support

MARCH 14, 2018

Digital innovation has transformed today’s business world: it has changed business environment and performance, as well as the whole landscape of customer choice. © 2003 - 2017 Provide Support LLC. Published in Provide Support Blog , 2018. Put simply, high trust is a dividend; low trust is a tax. Read more.

2003 54

2003 2017 2018 Blog 54

Avaya

MAY 16, 2019

We want to offer the most innovative and convenient customer experience,” says Becky Yang, Head of Customer Service at O-Bank. The post All-Digital O-Bank Succeeds Without Brick-and-Mortar Branches appeared first on Avaya Connected Blog. Customers transfer funds, pay bills, apply for loans and manage investments through the app.

Banking 59

Banking Contact Center 2017 Financial 59

Confirmit

JULY 10, 2017

He was also honored to be named to The Employee Engagement Award’s Top 100 Global Influencers on Employee Engagement of 2017. Kevin’s premier creation, PEER®, has been consistently recognized as a long- overdue, industry-changing innovation in the field of Employee Engagement.

Culture 40

Culture Engagement Blog Magazine 40

NICE inContact

AUGUST 23, 2019

In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). The attention span of Millennials is estimated to be 12 seconds, and only eight seconds for Gen-Z ( Forbes , 2017 ). Millennials pioneered the internet, texting, and emailing.

Contact Center 55

Contact Center Management 2017 2010 55

NICE inContact

AUGUST 23, 2019

In a professional setting, they prefer texting, digital messaging apps, and emailing over talking in person ( Forbes , 2017 ). The attention span of Millennials is estimated to be 12 seconds, and only eight seconds for Gen-Z ( Forbes , 2017 ). Millennials pioneered the internet, texting, and emailing.

Contact Center 54

Contact Center Management 2017 2010 54

Natalie Petouhof

MAY 20, 2017

Who thought of this innovation? At the same time, we wanted to be creative and innovative ,” he told Reuters. Where will the next source of innovation come from? Copyright 2017. Tweet If you thought vending machines were just for fast food, think again. They are now for fast cars. ” How does it work?

Innovation 45

Innovation Automotive 2017 Article 45

ShepHyken

AUGUST 4, 2017

The above contributors will all be speakers at the 4 th Annual Digital Customer Experience Strategies Summit at the Fairmont Chicago, IL September 19-20, 2017. The event is a one-stop-shop for all the freshest cross-industry insights into innovations in mobile, social, AI, personalization, VoC and big data.

Customer Experience 75

Customer Experience Blog Social Media 2017 75

Peter Lavers

DECEMBER 21, 2017

As 2017 draws to its close I’ve been taking a look at my blog, twitter and Linkedin activity over the year, and I’d like to share with you my three top choices in four different categories: Most blog engagement. This blog “ Talking Omnichannel But Organised Multi-Channel? Best independent blog content.

Multi-Channel 55

Multi-Channel B2C B2B Customer Centricity 55

Uniphore

MARCH 28, 2017

However, the evolution of technological innovation together with the shift in the demographics of consumers has led to quickly changing expectations. Customer service trends are today driven by the need to meet consumer expectations.

2017 45

2017 Customer Service Customer Service Strategies Innovation 45

Storyminers

JANUARY 12, 2017

We’ve updated it for 2017. 2017 Answer. 2017 will be the year of smarter customer experiences. Mike is the founder of Storyminers, an innovative Atlanta firm that helps retail and other service brands to envision their ideal customer experience and bring it to life.

Customer Experience 68

Customer Experience 2017 2016 Wireless 68

Beyond Philosophy

OCTOBER 24, 2016

However, with car buyers, the fact that the Tesla Model 3 debuted this Spring with delivery not scheduled until the end of 2017—over a year later isn’t a problem. Despite their heavy losses in R & D, they continue to maintain a reputation for being innovative. Tesla announced that the self-driving car is here. Fascinating Insight!

Insights 167

Insights 2015 Books 2016 167

Avaya

MAY 31, 2017

For the contact center industry, it’s doubly impactful because not only do contact center companies need to transform themselves, they need to be innovating to enable all their customers and partners to transform as well. We have signed more than 1,100 customer contracts since the chapter 11 filing through March 31, 2017.

Contact Center 81

Contact Center 2017 Omnichannel Communication 81