Customer Bliss
DECEMBER 28, 2017
It's one of the most direct ways for a company to see first-hand what their customers go through to interact with them. What will CX Look Like in 2017? The implementation of chatbots will increase as more companies leverage them in social media as a way to communicate with customers. Click To Tweet.
Retently
JULY 28, 2023
Well, that’s where the Chief Experience Officer comes into play. CXO stands for Chief Experience Officer. People might also refer to this position as Chief Customer Officer, Chief Customer Experience Officer, Chief Client Officer, or Chief Customer Service Officer.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Bliss
JANUARY 12, 2017
It’s early 2017 now. Hopefully you have eyes on a customer strategy for this year. For some seasoned executives who think more about product, price, and process, this customer focus is scary. Is your customer strategy for 2017 ready and scalable? Customer strategy: Unite and build. They may push back.
Customer Bliss
APRIL 12, 2019
In order to lead the customer-focused work, Monica explains that within her first 6 months on the job, she set up the initial work to be done in 3 stages. Be prepared to go live : In January 2017, TECO deployed its first online portal, allowing customers to conduct transactional services.
Forrester
APRIL 3, 2017
At our CX Forum in Sydney on May 9, Forrester thought leaders and a world-class roster of industry innovators will come together to explore the current and emerging best practices for the design and delivery of exceptional customer experiences in digital channels. What has Australia Post done to improve its customer experience?
ShepHyken
DECEMBER 26, 2016
This article looks at the internal customer and the process behind delivering better internal service. As I always say, what’s happening on the inside of an organization is felt on the outside by the customer. 10 ways Volkswagen’s first chief customer officer is driving a new experience agenda by Nadia Cameron.
CustomerSuccessBox
DECEMBER 6, 2021
He is a Customer Success executive with experience in building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups. Dave is a notable customer success expert, speaker, published author, and now a well-known expert in the area of customer-focused organizations. Dave Jackson.
Expert insights. Personalized for you.
141 
Let's personalize your content