Team HGS

AUGUST 22, 2017

Q2: What would you suggest as the first step in integrating bots into our customer service strategy? I was speaking at a conference, and I asked VPs of customer service or chief customer officers if any of them had deployed bot technology. Wed, 08/23/2017 - 11:53. Customer Experience.

Webinar 52

Webinar Customer Service Chief Customer Officer Average Handle Time 52

Storyminers

JULY 6, 2020

His 23rd book, “Kaleidoscope: Delivering Innovative Service That Sparkles” was released in February 2017 and is an inspirational guide to providing remarkable service. It won a 2017 Best Book Award for business books after winning a silver medal from North American Book Awards. Kate Leggett. Leslie O’Flahavan.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His 23rd book, “Kaleidoscope: Delivering Innovative Service That Sparkles” was released in February 2017 and is an inspirational guide to providing remarkable service. It won a 2017 Best Book Award for business books after winning a silver medal from North American Book Awards. Kate Leggett. Leslie O’Flahavan.

Customer Service 52

Customer Service Customer Experience Magazine Books 52