ShepHyken
SEPTEMBER 18, 2017
(Collective Campus) Establishing a detailed understanding of your customers is essential in achieving business goals and creating a customer experience that is a key competitive advantage today. My Comment: This article is about the importance of a customer-centric culture. Follow on Twitter: @Hyken.
ShepHyken
SEPTEMBER 4, 2017
Why Visual Support is the Future of Customer Service by Robert C. B2Community) Companies are always trying to be on the cutting edge when it comes to customer service. Not only is it a competitive advantage for your business development team, it also is a great way to keep current customers happy.
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ShepHyken
NOVEMBER 20, 2017
A customer service rep’s or salesperson’s memory, sometimes supported by data and technology, can be a competitive advantage. Stats and facts prove that customers buy more and come back more often when their experience is personalized. 23 CX Experts Reveal the Best Ways to Measure Customer Experience Success by Editor.
Beyond Philosophy
FEBRUARY 19, 2019
Her new book, The Shopping Revolution: How successful retailers win customers in an era of endless disruption , details her experience as Director of the Patty and Jay H. Baker Retailing Center from 2011 to 2017, where she witnessed retail chaos firsthand. It also explains how retailers can use Customer Experience to their success.
ShepHyken
JANUARY 8, 2018
(Retail Customer Experience) As the new year arrives, it’s a great time to look ahead at what’s to come from those in the trenches. Retail customer experience gurus, leaders and experts shared their insight with Retail Customer Experience via email as 2017 ebbed to a close. Follow on Twitter: @Hyken.
West Monroe
DECEMBER 21, 2021
Only then can they turn inconsistent, uncoordinated and transactional experiences into a purposefully designed, well-orchestrated, and customer-focused one. In 2017, these agencies paid more than $232 billion to MCOs. Some key actions include: Be digital. For instance, provider credentialing often takes months to complete.
Lumoa
OCTOBER 31, 2018
As more industries continue to be disrupted by smaller, more agile, niche specialists who are better able to meet the needs and expectations of customers, larger, legacy businesses are at serious risk of losing relevance with their customers and potentially ceasing to exist.
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