transcosmos Information Systems

JANUARY 5, 2017

Statistics on e-commerce business for 2017 and beyond remain strong. In digital commerce, customers are like taking a leap of faith, doing business with people whom they only see online. So if you’re a retailer, you might want to spend some time going over this ultimate checklist for your e-commerce customers.

E Commerce 87

E Commerce E-support Social Media 2017 87

Kustomer

MAY 18, 2020

In this article, we’ll take a closer look at what defines a positive customer service conversation, some of the benefits that come with having an optimal customer service team and how Kustomer can help your agents better support your customers. What Makes a Customer Service Conversation Effective?

Customer Service 52

Customer Service E-support Social Media Loyalty 52

Magellan Solutions

FEBRUARY 22, 2019

Aside from creating powerful marketing messages, they should also devise effective and efficient e-commerce customer service best practices. There’s no wonder that in 2017, Statista found out that about 1.66 The household goods industry is one of those that are set to grow in e-commerce. 24/7 customer service.

E Commerce 40

E Commerce E-support Customer Service Social Media 40

Magellan Solutions

MAY 10, 2020

As revealed in Live Chat Statistics 2020 , 79% of customers prefer live chat support. However, you need to give it a try if you want to take your customer service a notch higher. Besides traditional phone and email support can’t stand the competition alone. What are the Pros and Cons of Outsourcing Your Live Chat Support?

E-support 52

E-support Competitive Advantage Call Center Retail 52

SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

2020 132

2020 Customer Experience Magazine Consulting 132

Comm100

DECEMBER 1, 2017

Agents that are happier can better care for customers, inspiring loyalty through quality service. Fulfilled agents also have a lower turnover rate (a common industry problem that saps companies’ precious time, resources, and affects customer care). Recommended for you : Missing Customer Feedback? Email (54%).

Contact Center 42

Contact Center 2018 Customer Centricity Social Media 42

SmartKarrot

JANUARY 18, 2022

Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities. The SaaS company arranges and promotes a variety of e-sports leagues for gamers. The company’s platform is used by 1200 e-commerce websites around the world. Facilio Inc.

2011 11

2011 E Commerce E-support 2008 11