CloudCherry
JULY 25, 2018
The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. They’ve mastered omnichannel support. Optimizing technology.
transcosmos Information Systems
JANUARY 5, 2017
Statistics on e-commerce business for 2017 and beyond remain strong. So if you’re a retailer, you might want to spend some time going over this ultimate checklist for your e-commerce customers. You can use the checklist to plan your customer service strategies for 2017. Customer Service for Your E-commerce Business.
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BirdEye
NOVEMBER 20, 2023
ReferralCandy Tailored for e-commerce businesses, ReferralCandy automates the referral process for online stores by smoothly integrating with all the major platforms. The tool works well with e-commerce sites, linking referral activity to sales numbers. You can customize rewards so incentives really excite your customers.
Storyminers
JULY 31, 2017
I n terview w i th M i k e W i ttenstein, F o un d e r of Storyminers as seen on the Digital Customer Experience website . T ips from an Expert in design thinking, c u s tomer e x p e rience and the power of story. Is there a difference between customer experience and digital customer experience anymore?
Magellan Solutions
FEBRUARY 22, 2019
Aside from creating powerful marketing messages, they should also devise effective and efficient e-commerce customer service best practices. There’s no wonder that in 2017, Statista found out that about 1.66 The household goods industry is one of those that are set to grow in e-commerce. Live chat support.
Bold360
APRIL 27, 2017
E-consultancy believe that the success of your relationship with a customer depends upon the human loyalty you can create, rather than the corporate loyalty that these schemes often engender. Intelligent support bots can interact with your customers on every channel, from mobile website to app, and from desktop to social media.
Hero Digital
DECEMBER 10, 2018
Their strategies have always incorporated disruptive ways to approach e-commerce, which has afforded them the ability from day one to take innovative, calculated risks supported by user data. The risks of creating such an unconventional retail experience have paid off to the tune of over $100 million in revenue in 2017.
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