2017 E-support Interaction Omnichannel 
CloudCherry
JULY 25, 2018
The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. They’ve mastered omnichannel support. Optimizing technology.
BirdEye
NOVEMBER 20, 2023
ReferralCandy Tailored for e-commerce businesses, ReferralCandy automates the referral process for online stores by smoothly integrating with all the major platforms. TapMango TapMango provides a loyalty and referral program designed for in-store interactions, which makes it ideal for brick-and-mortar businesses.
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CSM Magazine
JUNE 12, 2020
Emergent technologies have forever changed traditional customer service support. Telephone assistance, written letters, and face-to-face interaction—once staples of the office landscape—are no longer sufficient to meet the changing needs of today’s global marketplace. In this in-depth article, Reina G. Wiatt and Jolene A.
Ecrion
SEPTEMBER 23, 2020
Instead, it begins the very first moment that a consumer interacts with your website, follows you on social media, or sets foot in your store. Find out more from the following statistics: 64% of Americans have contacted some form of customer service in 2017. Harris Interactive. Meeting consumer expectations is a challenge.
Kustomer
MAY 18, 2020
In this article, we’ll take a closer look at what defines a positive customer service conversation, some of the benefits that come with having an optimal customer service team and how Kustomer can help your agents better support your customers. What Makes a Customer Service Conversation Effective? But I would focus on that.
Storyminers
JULY 31, 2017
I n terview w i th M i k e W i ttenstein, F o un d e r of Storyminers as seen on the Digital Customer Experience website . T ips from an Expert in design thinking, c u s tomer e x p e rience and the power of story. engagement level per interaction) are also part of the executive’s customer-centered mandate.
Eptica
MAY 17, 2017
Date: Wednesday, May 17, 2017 L’Occitane – the benefits of a global approach to digital customer experience. Published on: May 17, 2017. E ptica: How did you put in place a framework and KPIs to deliver this globally? This underpins chat, email and self-service, supported by a centralized knowledgebase.
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