Beyond the Arc

SEPTEMBER 25, 2018

With 40 more fintech innovators hitting the stage, it should be another great day. Today we’re joined on the blog by David Gerbino (^DG) on the Beyond the Arc team. We blog live during all 80 of the onstage. The post FINOVATE FALL 2018: DAY 2 appeared first on Blog @beyondthearc.com. Stay tuned!

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2018 Blog Innovation Banking 63

One Millimeter Mindset

NOVEMBER 22, 2018

Always with passion, purpose, impact and innovation. On behalf of serving you, better and better, through each blog post. Starting in 2012, I realized that while my Sales Aerobics for Engineers® Blog continues to win awards, the blog focuses on far more than topics which are exclusively sales-related.

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2018 2014 2012 Customer Retention 67

Clarivate

DECEMBER 6, 2018

Denver, CO, December 6, 2018 – CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.

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Customer Journey Mapping 2018 Customer Journey Innovation 49

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Check out the blog Dante wrote on why he’s bringing his team to Customer Success Summit. Krista Glantschnig. VP, Global Head Digital Customer Engagement.

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2018 Customer Success 2011 Lifetime Customer 76

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.

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2018 Customer Journey Mapping Contact Center E Commerce 72

ShepHyken

JUNE 15, 2018

Businesses that truly care about their customers, strive to be leaders, and not followers when it comes to innovation in customer experience. Read Shep’s latest Forbes Articles: Business Bets On Technology In Las Vegas At PegaWorld 2018. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

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Blog Social Media Healthcare 2017 76

Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. How to overcome those challenges?

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2018 Customer Experience Customer Centricity Culture 129

ShepHyken

JUNE 8, 2018

In 2018 customer support spans so much more than help@yourcompany.com. Our support team, itself operating in a creative, startup environment, takes advantage of innovations to tailor replies to users. Product developers made this a priority and rolled out the feature in February 2018. Responses like this one are pure gold!

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Blog Social Media 2018 2017 76

ShepHyken

MARCH 29, 2019

billion, in 2018, its AI-driven earnings are impressive. As the price of a product remains a crucial element of a rewarding customer journey, retailers adopt innovative technologies to ensure that their prices entice customers. For example, Amazon generates more than 35% of its revenue via AI price recommendations.

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Retail Blog E Commerce Customer Experience 106

NICE inContact

FEBRUARY 4, 2019

It probably goes without saying that one major benefit of a cloud-based contact center is the access to continual, automatic upgrades and innovation as they happen. The post Future-proof Innovation – Vendors in it for the Long Haul appeared first on NICE inContact Blog.

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Innovation Contact Center Roadmap 2018 55

Second to None

JUNE 5, 2018

If you are interested in submitting a guest post to the Second To None blog, please reach out to danielb@secondtonone.com with your idea. This can be done successfully by using CX tools, like journey mapping, which can be applied on a day-to-day basis for solving the obvious business challenges posed by the B2B CX strategy in 2018.

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B2B 2018 Voice of Customer Loyalty 63

Natalie Petouhof

SEPTEMBER 23, 2018

Tweet Dreamforce 2018 is here! DrNatalie – @ServiceCloud, Customer Service Innovation. And there’s so much to do and see! To get the most out of the week I’ve put together some notes for #ServiceTrailblazers! Reserve your seat and put these sessions on your calendar!

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2018 Workshop Demo Contact Center 75

Team HGS

FEBRUARY 6, 2018

2018 Trend 1: Digital Channels Finally Overtake Voice. Over the course of the year, we’ll dedicate a blog post to each of these CX game changers. At that current rate, digital was expected to overtake voice in 2018. Instant communication will become the standard for exceptional customer service in 2018.

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2018 White Paper 2014 Contact Center 45

Totango

JANUARY 22, 2018

Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. Check out the blog Dante wrote on why he’s bringing his team to Customer Success Summit. Krista Glantschnig. VP, Global Head Digital Customer Engagement.

2018 48

2018 Customer Success 2011 Lifetime Customer 48

Experience Investigators by 360Connext

OCTOBER 17, 2018

A customer-centric culture is where innovation and imagination around the customer experience live. Tweet “”…culture is where innovation and imagination around the customer experience live.” And, yes, perhaps the winning buzzword for 2018, transformation, made it to my top 3, as well. Transformation.

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Leadership Culture Customer Centricity 2019 283

Currency Alliance

JUNE 21, 2018

In brief: what we’d fully expected (and set out in our ‘ Top Loyalty Trends ’ blog several months ago) was large scale proliferation and diversification of loyalty marketing, as brands beyond established loyalty sectors discovered how better customer experience could deliver bigger ROI. Technological Innovation. Not anymore.

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Magazine 2018 Loyalty Multi-Channel 45

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

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Exceptional Customer Service 2018 Customer Service Hotels 40

Talkdesk

JANUARY 12, 2018

However, if your 2018 contact center is treating incoming customer conversations as blank slates, you are ignoring the rich context that could make this call an opportunity to create loyalty. Your contact center should have the agility to innovate according to your business needs.

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Contact Center 2018 Innovation Social Media 40

Experience Investigators by 360Connext

OCTOBER 17, 2018

A customer-centric culture is where innovation and imagination around the customer experience live. “…culture is where innovation and imagination around the customer experience live.” And, yes, perhaps the winning buzzword for 2018, transformation, made it to my top 3, as well. Transformation.

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Leadership Culture Customer Centricity 2019 227

West Monroe

JANUARY 29, 2018

Last week at DistribuTECH 2018 in San Antonio, TX, energy professionals from all over shared ideas and perspectives on the future of the industry with one clear conclusion: our energy future remains uncertain, but “digital” will be a major driver in addressing this uncertainty.

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2018 Roadmap Technology Banking 40

Provide Support

JANUARY 10, 2018

How many changes will 2018 bring about for those in customer service? What innovations and technologies will be transforming the world and shaping its future? Published in Provide Support Blog , 2018. Are chatbots and virtual agents likely to replace humans any time soon? Read more. © 2003 - 2017 Provide Support LLC.

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Virtual Agent 2003 Customer Service 2017 70

Avaya

DECEMBER 13, 2017

According to Gartner, for example, at least 50% of brands in 2018 will have redirected their investments to customer experience innovations. The post Customer Experience Starts Here appeared first on Avaya Connected Blog. You know, actually enabling an exceptional customer experience.

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Customer Experience Omnichannel Customer Journey 2018 119

Clarivate

OCTOBER 31, 2023

201 unique Chinese institutions were identified as primary affiliations by Highly Cited Researchers in 2022 compared to 115 in 2018. In the Highly Cited Researchers Cross-Field category, Highly Cited Researchers awards to Chinese researchers numbered 224 in 2018 and 710 in 2022. in 2018 to 21.9% in 2018 to 21.9%

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Avaya

JANUARY 14, 2019

This blog is authored by Robin Gareiss, President and Founder, of Nemertes Research. Devoting resources to DCX is a wise move, according to Nemertes’ 2018-19 Digital Customer Experience research study of 697 IT and business leaders across North America, Europe, and Asia-Pacific. Gareiss leads Nemertes Digital Transformation research.

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Customer Experience Competitive Advantage 2018 Social Media 73

One Millimeter Mindset

NOVEMBER 26, 2018

My One Millimeter Mindset blog post, “ Do Our Professional Labels create Positive Customer Experiences? Click on this link or click on the widget appearing in the right hand column of this blog! Now through November 27, 2018. When this happens, your innovative planning falls short of your own, internal expectations.

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Customer Retention Workshop Events Innovation 73

Experience Investigators by 360Connext

SEPTEMBER 27, 2017

What are some of the customer experience trends we’ll see through the end of 2017 and into 2018? Innovation around AI will be the next great frontier, so your organization better be looking to this future quickly. As a result, the ways we measure, analyze and improve the experience are becoming more and more sophisticated.

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Net Promoter Score 2017 Banking Metrics 244

Kustomer

NOVEMBER 1, 2021

According to Apple, in 2018 there were roughly 550,000 podcasts and today there are more than 2 million. While not as popular as the text-based ‘blog’, audioblogs did exist and most definitely paved the way for the arrival of the podcast. Have you noticed? Podcasts seem to be everywhere. Tune in to the Kustomer Podcast.

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Customer Service 2004 Entertainment Download 98

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

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Contact Center 2018 Customer Centricity Social Media 41

Call Experts

JANUARY 15, 2020

HR departments can be passive in their innovations related to modernization through technology. More Blogs Menu. AI powers innovation and success for your company! 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 5 Tips on AI-Powered Phone Lines.

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Call Center Contact Center 2018 Customer Journey Mapping 72

Provide Support

MARCH 14, 2018

Digital innovation has transformed today’s business world: it has changed business environment and performance, as well as the whole landscape of customer choice. Published in Provide Support Blog , 2018. Put simply, high trust is a dividend; low trust is a tax. Read more. © 2003 - 2017 Provide Support LLC.

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NICE inContact

APRIL 30, 2019

It’s safe to say that we’re at an inflection point for AI in the contact center — AI innovations deployed in a myriad of ways, such as chatbots, intelligent routing, workforce management forecasting, and AI-driven interaction analytics, can add significant value to customer experiences and operational performance.

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Consumers Contact Center 2019 2018 59

Call Experts

DECEMBER 18, 2019

According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. More Blogs Menu. AI powers innovation and success for your company! 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018.

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Contact Center Call Center 2018 Omnichannel 81

Call Experts

AUGUST 2, 2019

The Manifest is a state of tech news and how-to website that compiles and analyzes practical business wisdom for innovators, entrepreneurs, and small and mid-market businesses. More Blogs Menu. AI powers innovation and success for your company! 10 Trends That Will Disrupt Customer Service in 2018. Rapid Adoption of AI.

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Call Center Contact Center 2018 Healthcare 68

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction. Audience: Beginner/Intermediate Community Managers and Administrators.

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Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction. Audience: Beginner/Intermediate Community Managers and Administrators.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Outline of Topics covered: Common settings for discussion styles, including Forums, Blogs, Ideas and the Tribal Knowledge Base. See how leading brands drive ROI though case studies covering call deflection, enhanced sales, innovation and customer satisfaction. Audience: Beginner/Intermediate Community Managers and Administrators.

Workshop 40

Workshop 2018 Social Media ROI 40

Lumoa

DECEMBER 19, 2023

In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. This award-winning AI technology, launched in 2018, has assisted almost 32 million clients with daily financial tasks. Exploring these innovative approaches in your domain can be rewarding.

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Social Media Feedback Banking Automotive 83