2018 Brands Customer Care Innovation 
NetBase
OCTOBER 5, 2018
Renewed focus on creating a top-notch customer experience is all the rage – in fact, it’s table stakes. So why are brands missing so many opportunities on the customer experience analytics front? Customer Satisfaction Tops the Priority List. And that is what brands need to remember. And context is everything.
Second to None
FEBRUARY 19, 2019
Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% Private Brand (PB). Understanding your Customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Second to None
FEBRUARY 19, 2019
Despite the rise of alternative shopping methods, brick and mortar stores continue to own most of the traffic in the industry with over 90% of customers still shopping for groceries in person. [1] 1] Customer insights from PYMNTS.com show that only 2.6% Private Brand (PB). Understanding your Customers.
BlueOcean
JANUARY 22, 2019
While new technology continues to emerge, the digital transformation of recent years has conditioned consumers to expect ultra-responsive, technologically-powered customer service, but they want more than that. Consumers Expect Brands to Know Their Personal Preferences. Also read this: Customer Journey Mapping in the Contact Center.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines. Who is doing this right?
ShepHyken
JANUARY 15, 2018
This line sums it up nicely: No matter how great your brand may be, the reputation and customer loyalty is determined by the final exchange between employee and customer. Websitebuilder) You are undoubtedly aware of the importance of customer service on your online business’ road to success. It made him want to come back.
NetBase
DECEMBER 31, 2018
Like all years, 2018 offered a number of lessons in how to break new ground using social media. Here are some criteria top brands pay attention to, and why, along with some not so great social missteps from the past year. Ogilvy and Edelman agencies have had similar success using NetBase to power their brand research.
Expert insights. Personalized for you.
45 
Let's personalize your content