Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center
BlueOcean
DECEMBER 17, 2018
In 2018, that number has skyrocketed to a massive $1.1 Of course, greater retail sales inevitably lead to higher call volume in the contact center. Here are some key tactics for coping with holiday spikes in the contact center. The 3 Hottest Trends Impacting Outsourced Customer Care. Read this next!
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