BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

ClearAction

AUGUST 16, 2019

Is Your Customer Engagement Really Customer-Centric? Customer engagement can yield short-term or long-term rewards or penalties, depending on how customer-centric they are. Short-term rewards: uptick once or for one period — engagement value exceeded underlying value. What is customer engagement?

Customer Centricity 48

Customer Centricity Customer Engagement Engagement 2018 48

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. The race for (the right) customer engagement solution will intensify.

2018 72

2018 Customer Journey Mapping Contact Center E Commerce 72

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. Recognizes a brand that is just awesome on social media. NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP.

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. Recognizes a brand that is just awesome on social media. NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP.

2018 40

2018 B2C Social Media B2B 40

Lithium

AUGUST 8, 2018

The Lithy Awards mark one of our favorite times of the year: a chance for your brand to celebrate, get recognized and honored for your successes and achievements in digital customer engagement. Recognizes a brand that is just awesome on social media. NEW IN 2018: B2B Community Innovator. NEW IN 2018: Industry MVP.

2018 40

2018 B2C Social Media B2B 40

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization. Customers and others are proudly posting about their acts of kindness and are contributing to a cause they care about. Great company!

Airlines 372

Airlines 2020 Social Media Hotels 372

Lithium

JULY 13, 2022

These three trends displayed the importance of centralizing a brand's customer engagement hub. Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. Use customer data in all aspects of your business.

Events 52

Events 2022 Social Media Contact Center 52

CSM Magazine

JANUARY 31, 2018

The customer experience industry is changing at an unprecedented pace and businesses must prepare for dynamic developments throughout the coming year. This will drive greater customer engagement and help to create more targeted marketing campaigns. Brexit will drive consolidation.

Contact Center 60

Contact Center 2018 Multi-Channel Wireless 60

Currency Alliance

JUNE 21, 2018

‘SmartOffers’, an initiative by UK grocer Sainsbury’s and Aimia, employed a full suite of tech – beacons, Bluetooth, and machine learning – to track customers’ in-store behavior and deliver relevant promotions in real time. Then there were the brands integrating their loyalty initiatives with social media. Onward and Upward.

Magazine 45

Magazine 2018 Loyalty Multi-Channel 45

LiveChat

FEBRUARY 13, 2018

Bot creation is considered to take a center stage by the year 2021 and these changes will start picking up in 2018 henceforth. In today’s world, many people are talking to each other via text messages such as customer care, Facebook messenger and generally on social media. Crypto-tokens and blockchains for messengers.

2018 50

2018 Technology Social Media Customer Insights 50

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. That is why reducing customer effort was voted the number one priority for contact centers in 2018. Introduction.

2018 40

2018 2017 Customer Service Social Media 40

Experience Investigators by 360Connext

NOVEMBER 22, 2022

Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization. Customers and others are proudly posting about their acts of kindness and are contributing to a cause they care about. Great company!

Airlines 143

Airlines 2020 Social Media Hotels 143

Help.com

MARCH 14, 2016

71% of customers are ready and willing to part ways with your company. We share a few tips below that can help boost your customer engagement and create a culture of loyal, happy customers. Make your business more customer-centric. “A Video in customer support is growing. Be active on social media.

2016 45

2016 Customer Engagement Engagement Social Media 45

Oracle

OCTOBER 2, 2019

A post shared by ASOS (@asos) on May 17, 2018 at 11:57pm PDT. According to Gartner , 25% of customer service and support operations will integrate chatbot technology on their customer engagement channels by 2020. The app then brings up a list of shoppable items found on the image. AI-powered chatbots.

Technology 87

Technology Social Media Fashion Retail 87

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience. 2 for Companies.

Contact Center 42

Contact Center 2018 Customer Centricity Social Media 42

GetFeedback

JULY 23, 2018

Retail is changing in 2018. Creating an amazing customer experience through omni-channel customer journeys that engage your prospects where they are and help shuttle them through your sales funnel. This is a guest post by Tom O’Brien, Director of Digital Marketing at TimeTrade. What’s key? About the Author.

Customer Journey Mapping 218

Customer Journey Mapping Customer Journey Retail E Commerce 218

Lithium

JUNE 11, 2019

Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. Participants will come away with an actionable plan for high-scale, efficient customer engagement and response. Developing and managing super users.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. Participants will come away with an actionable plan for high-scale, efficient customer engagement and response. Developing and managing super users.

Workshop 40

Workshop 2018 Social Media ROI 40

Lithium

JUNE 11, 2019

Social Media Management Strategy Certification. Summary: A discussion on building brand advocates using social media, through response and engagement. Participants will come away with an actionable plan for high-scale, efficient customer engagement and response. Developing and managing super users.

Workshop 40

Workshop 2018 Social Media ROI 40

Customer Guru

OCTOBER 9, 2018

According to the 2018 Global Digital suite of reports by We Are Social and Hootsuite, more than half the world’s population is online! And over 40 percent of the world’s population is active on social media. There is only one answer – the customer experience! Social Media.

Customer Experience 119

Customer Experience Social Media Customers Definition 119

ProProfs Chat

FEBRUARY 13, 2020

To help you understand this further, we’ve put together a list of 60+ customer loyalty statistics that have been divided into the following categories: Customer Loyalty Program Statistics. Benefits of Improving Customer Loyalty. Customer Loyalty B2B Statistics. Social Media & Customer Loyalty.

Loyalty 109

Loyalty 2020 Loyalty Programs Social Media 109

Comm100

FEBRUARY 7, 2018

Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. Relying on a Single Customer Engagement Tool or Touchpoint Makes You Less Competitive. It happens to many businesses.

Customer Engagement 41

Customer Engagement Engagement Social Media Customers 41

TechSee

OCTOBER 23, 2018

For organizations to succeed in creating a truly personalized CX, innovative approaches must be implemented that resonate deeply with customers so that they feel valued and appreciated. AI has the power to achieve mass personalization by harnessing huge amounts of data from multiple data sources and uncovering patterns in customer behavior.

Customer Service 157

Customer Service 2007 Virtual Agent 2018 157

CSM Magazine

MARCH 28, 2018

Here are five small steps you can take towards growing your business in 2018. Their first video marketing campaign began through Vine, the social media app which shared user-created six second videos. Unsure of where to start? Study Trends.

2018 40

2018 Social Media E Commerce Return on Investment 40

Lithium

DECEMBER 28, 2020

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

Engagement 52

Engagement Workshop Social Media Events 52

Comm100

SEPTEMBER 13, 2021

Customers are no longer receptive to traditional phone channels, and they expect digital communications thanks to the many benefits they provide. To acquire new customers and retain existing ones, companies need to adopt digital channels that customers now expect, particularly live chat and social media.

Customer Service 91

Customer Service Omnichannel Social Media 2020 91

Talkdesk

MARCH 12, 2021

Talkdesk is an enterprise cloud contact center as a service (CCaaS) solution provider empowering companies to deliver customer experience excellence and top-notch quality of service (QoS). Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018. Omnichannel.

Contact Center 91

Contact Center Omnichannel Call Center Call Recording 91

Comm100

DECEMBER 2, 2021

In 2022, financial services will step up to the mark and catch up with other industries, investing in technology that allows them to offer customers the array of digital channels they have to expect – and omnichannel will be at the core of this. Between 2018 and 2020, the adoption of chatbots increased by 67%. as add-ons.

Financial 94

Financial 2022 Customer Experience Omnichannel 94

Avaya

JUNE 1, 2018

Less than four seconds separated gold from silver in the 4x100m women’s freestyle relay final at the 2018 Commonwealth Games, but only just over half a second was the time difference between the last world record and the new achievement. These capabilities could be the difference between positive and poor customer experiences.

Customer Experience 56

Customer Experience Social Media Average Handle Time Airlines 56

West Monroe

SEPTEMBER 28, 2018

Nothing Else Matters when you Fuel your customer engagement with Salesforce, the One platform needed to provide the best experience for your customers. When I first heard that Metallica was going to be playing the annual Dreamfest concert at the 2018 Dreamforce conference, I was very excited.

Social Media 40

Social Media 2018 Connections Blog 40

Team HGS

MARCH 20, 2018

Examples illustrating how you can use predictive analytics and digital channels like social media to drive customer experience. These insights were supported by actual use cases of these solutions were implemented, and significant results were provided for a telecom company, a hotel major, and a media house.

Social Media 40

Social Media Webinar Hotels Retail 40

Pink Guava

DECEMBER 21, 2018

From a dull period after demonetisation, GST implementation along with newer challenges spurring in each and every sector, 2018 saw growth enhancing for the organisations to cheer. Typically, a customer approaches many sources including offline channels before deciding “when and how to buy”.

2019 40

2019 Customer Experience E Commerce Social Media 40

ProProfs Chat

DECEMBER 12, 2019

So it is crucial to understand how important it is to deliver delightful customer service to increase customer retention. B2B Customer Retention Statistics. On the other hand, 60% of companies want to increase customer loyalty Customer Retention Through Social Media. MarketingCharts ) Tweet This.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

Comm100

DECEMBER 15, 2021

As we continue to explore the ways to improve G2C engagement in 2022, we’ll see that having the right tools for the job can go a long way toward fostering positive public perception. . Adopt omnichannel customer engagement . Omnichannel platforms also help support staff to more efficiently manage public engagement. .

Government 52

Government 2022 Engagement Omnichannel 52

CSM Magazine

FEBRUARY 28, 2018

In order to stay competitive, businesses need to create a user-friendly journey for their customers, regardless of what device is being used. Having a website that isn’t mobile-friendly in 2018 means you can say goodbye to leads and customers. Generate Customer Loyalty. Integrate with Social Media.

Social Media 40

Social Media 2018 Return on Investment Magazine 40