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Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences

Kayako

I’d purchased flights through a popular comparison site only to find double charges in my bank account. Did the comparison site or airline double book me? Which brings me neatly toward 2018’s customer service trends: Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences. Does this sound familiar?

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99 Amazing Social Media Statistics and Facts

Brandwatch CX

We come across all sorts of interesting stats about social media sites and users, so we’ve collated the best of them in this bumper facts list. Social media statistics For context, as of April 2018, total worldwide population is 7.6 Depending on your view, this is either very creepy or fantastically interesting.

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Local SEO Ranking Factors to Push You to the Top of Search Results

ReviewTrackers

Local search is how people these days search for information online about a certain product, service, or business. One of the major factors that influence how and where your business ranks in local search is online reviews. 14 percent of local searchers say they’re immediately looking to visit a business. The key takeaway?

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NetBase Has the Deepest Social Analytics with Data Coverage from Instagram, YouTube and Reddit

NetBase

Your brand or agency is likely spending more on Instagram in 2018 than last year. When it comes to social listening platforms, the name of the game is data quality. It’s not just about which social networks are accessed, but the depth of quality data the tool pulls from each platform. Terrific Instagram Business Channel Support.

2018 49
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Celebrating Highly Cited Researchers: National Cheng Kung University, Taiwan

Clarivate

Clarivate Highly Cited Researchers are based at more than 1,300 institutions across the globe. In this interview series, we find out how various institutions support their Highly Cited Researchers. We ask how they encourage collaboration, facilitate career growth and accelerate highly innovative research.

2021 98
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Show Me That You Know Me

Think Customers

Customers want to control their journey Most consumers (91 percent) are more likely to shop with brands that recognize them, remember them, and provide relevant offers and recommendations, according to the 2018 Personalization Pulse Check, a global Accenture study. If you can’t personalize your experience, you risk becoming a commodity.”

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121 Amazing Social Media Statistics and Facts

Brandwatch CX

We come across all sorts of interesting stats about social media sites and users, so we’ve collated the best of them in this bumper facts list. For context, as of April 2018, total worldwide population is 7.6 Depending on your view, this is either very creepy or fantastically interesting. Social media statistics. billion users.