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New Data Shows Post Pandemic Impact of Customer Loyalty Resulting in Increased Likelihood to Churn from Poor Service

TechSee

New York, August 16th 2022 – TechSee , the market leader in Computer Vision solutions for customer service, today released the results from its 3rd annual State of Customer Loyalty and Churn, the 2022 Edition. This is a 10% increase compared to the 39% of customers who said the same thing in 2019, pre-COVID.

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Material and Acquia Strengthen Strategic Alliance to Enhance Digital Transformation Experiences for Enterprise Technology and Marketing Clients

Strativity

In September 2022, Material acquired Srijan , a renowned global digital engineering firm, gaining Srijan’s long-standing relationship with Acquia as a preferred partner since 2019. To learn more about the partnership between Material and Acquia, please visit [link]. Learn more at www.materialplus.io.

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Ecommerce vs. brick-and-mortar: Unlocking retail success in 2022

Think Customers

Success in the industry, be it ecommerce or brick-and-mortar, relies understanding customers’ core values and connecting with the right technology. Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. Brick-and-mortar success in 2022. Retail success in 2022. The state of ecommerce.

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Pulse 2022: 15 Speakers You Don’t Want to Miss!

Gainsight

Yamini was also recognized by the San Francisco Business Times as one of the Most Influential Women in Business in 2019. We know that what she will bring to the table is an extraordinary perspective on business, technology, and CS. His approach to technology, business, and community is inspiring.

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Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023

TechSee

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service. If you missed the 2022 list, you can check it out here. Their knowledge and impact is constantly reshaping the service industry.

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2022 High-Tech & Software Outlook

West Monroe

Despite some headwinds—including rising inflation, ongoing supply chain constraints that are hitting hardware businesses especially hard, and talent shortages, 2022 is shaping up to be another growth year for HT&S companies. According to Reuters, software deals more than tripled in the first nine months of 2021 compared to 2019.

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The Customer Experience Conundrum: Where Does It Belong in Your Organization?

Experience Investigators by 360Connext

In fact, Gartner’s 2019 CX Management Survey indicated that less than 46% of CX leaders report directly to the CEO, underscoring the strategic importance placed on this function. It’s the lowest it’s been in decades, according to a 2022 study. The role of the Chief Marketing Officer is a tough road these days.