2019 Blog Customer Care Innovation 
ClientSuccess
JULY 23, 2019
For winning organizations, their success has been buoyed by software and tool investments as well as improved website functionality and the addition of staff members focused on optimized customer engagement. The following lists the top five innovations in customer service those winning brands are adopting.
Think Customers
MARCH 28, 2022
Gig customer experience (gigCX) workers—independent contractors, freelancers, and other temporary workers who provide customer support and other related services—are a natural fit in the contact center space. According to a 2019 study by researchers at Yale University, flexibility was the main driver among gig workers.
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Call Experts
FEBRUARY 12, 2020
Three primary trends are driving the customer care industry: diversified cloud-based solutions. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape. In 2019, automatic call distribution sported 23.3% More Blogs Menu.
TechSee
JUNE 25, 2019
This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media. When agents are empowered, they become invested in every customer interaction. Agent training. Gamification. High-level data analysis. Process improvements.
Team HGS
SEPTEMBER 30, 2019
Speaking of CX—this October 1 is CX Day—a calendar date dedicated to celebrating the professionals and companies that make great customer experiences happen. So this is perfect timing for a blog about how contact centers play an essential role in brand storytelling. Mon, 09/30/2019 - 16:13. customer engagement.
SurveySensum
JULY 14, 2020
Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Dennis Wakabayashi is a Corporate Customer Experience Champion and an Influencer.
NetBase
MARCH 10, 2020
Customer care is a must, of course – but it’s pretty boring to talk about. In Quid, we’re able to see companies, blogs, news and patent intel that could inform every category imaginable. Spending around sustainability efforts were through the roof in 2019. In 2019, there was a $166.2M Not so with trends.
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