ShepHyken

AUGUST 12, 2019

Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. Thematic) This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. So, let’s find out why “everyone” hates customer service.

2019 97

2019 Article Customer Service ROI 97

ShepHyken

MARCH 22, 2019

By the end of 2019, 2.7 If you have time, I would encourage you to attend so you do not miss the latest insights into this incredibly timely and important conversation. The post Guest Blog: Digitizing the Customer Experience Without Losing the Customer appeared first on Shep Hyken.

Blog 108

Blog Customer Experience User Experience Technology 108

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. This blog post covers the six metrics every Customer Success professional needs to know.

Webinar 71

Webinar Blog Customer Success Net Promoter Score 71

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. KPMG Blog There you have it; our list of the best analytics website blogs to follow.

Blog 93

Blog Social Media Retail Insights 93

CX Accelerator

MAY 25, 2022

Here’s the Tweet I shared: After receiving 68 creative, funny, insightful replies from customer service and experience folks from all across the world, I knew that this is something others are also thinking about. In 2012, she co-founded the blog, CustomerServiceLife.com. Back to CX Accelerator Blog

2005 316

2005 2012 Social Media Contact Center 316

Thematic

AUGUST 7, 2019

This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. Calculating the ROI of CX: The Complete Guide 2019 Chapter 1: Introduction – ROI or Die! These numbers alone are already quite insightful.

ROI 123

ROI 2019 NPS Metrics 123

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Tribal Knowledge Base and blog workflow. Editor’s note: Part one can be found here. Khoros Communities.

2019 52

2019 Engagement Social Media Roadmap 52

ShepHyken

MAY 27, 2019

My Comment: While this article has some great insight into why Amazon is at the top of their game when it comes to convenience (and one-day delivery), it also gives some insight as to why the competitive landscape of any type of business, not just retail, is becoming more difficult. Companies like Amazon raise the bar for everyone.

Article 104

Article 2019 Customer Journey Mapping Customer Service 104

Beyond the Arc

MARCH 12, 2019

Based on our years helping companies with customer experience strategy and communications, the Beyond the Arc team shared insights on some top trends to keep on your radar this year… Put the customer first in customer communications Even if you’ve.

2019 61

2019 Customer Experience Customer Satisfaction Communication 61

Forrester's Customer Insights

APRIL 17, 2019

To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.”

Retail 34

Retail 2019 Blog B2C 34

Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist. Please get in touch if you’d like to discuss any of the issues raised in this blog.

2019 66

2019 Leadership Culture Customer Centricity 66

Avaya

MARCH 19, 2019

This blog is authored by Phil Baumann & Hristiyana Ivanova at C3i Solutions. This blog was first published Jan 31, 2019 on the C3i Solutions blog. This blog was first published Jan 31, 2019 on the C3i Solutions blog. In 2019, social care will be the new connection to your customers.

Social Media 45

Social Media 2019 Poor Customer Service Customer Care 45

SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. .

Blog 52

Blog Social Media 2021 Engagement 52

Wootric

DECEMBER 21, 2018

If you missed any, here is your chance to get caught up and ready for a winning 2019: How to Choose the Best Net Promoter Score Software for your Business. To all the customer experience professionals who have read our blog and engaged with us this year, thank you for championing customers’ voices and experiences in your organizations.

Net Promoter Score 56

Net Promoter Score 2018 Blog Article 56

NetBase

JULY 11, 2019

Using our powerful Next Generation AI capabilities , we captured the most loved brands across the globe to create the Brand Passion Report 2019: Top Loved Global Brands. In it, we share insight around what consumers find so attractive about these brands, from both a category and entity perspective. Measuring Brand Passion.

2019 62

2019 Brands Telecommunications Automotive 62

Daniel Group

JUNE 28, 2019

I explain on why Customer Experience is here to stay in my current blog after my resent visits and discussions with various clients in June. Aside from what I observed in the field, the following article, In 2019, Customer Experience will Matter More than Ever , provides insights into why it is becoming more critical.

2019 40

2019 B2B Blog Feedback 40

Eptica

OCTOBER 9, 2019

Date: Wednesday, October 9, 2019 Author: Pauline Ashenden - Marketing Manager National Customer Service Week 2019: The 3 key factors behind successful customer service. Published on: October 09, 2019. In the United Kingdom, there are daily themes, each emphasizing different aspects of customer service.

2019 60

2019 Customer Service Contact Center Customer Centricity 60

Daniel Group

SEPTEMBER 18, 2019

In a recent blog, “ Great Customer Services Does Create Referring Customers, ” I discuss how those customers that give you 9s and 10s are your best source of referrals. On the web, I found the blog, “ There is a Correlation between CX and Revenue Growth — and Here’s the Data to Back It Up.” Learn More.

2019 40

2019 Net Promoter Score NPS Reference 40

Thematic

JANUARY 5, 2020

To do this I decided to use Thematic to answer my question by discovering product insights in banking app reviews. Now let’s compare this to similar product insights we discovered in Simple’s app reviews. Interested in turning your survey, chat, review and complaint data into product insights?

Banking 117

Banking Insights 2014 Poor Customer Service 117

Talkdesk

DECEMBER 31, 2018

There were many great ideas shared through blogs, conference sessions, webinars and more. While we’re just scratching the surface of what’s out there, we’ve curated a few posts from throughout the year that provide insight on aspects of the customer experience that will prove valuable as we head into 2019.

2018 46

2018 Insights Contact Center 2019 46

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Tribal Knowledge Base and blog workflow. Editor’s note: Part one can be found here. Khoros Communities.

2019 40

2019 Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Tribal Knowledge Base and blog workflow. Editor’s note: Part one can be found here. Khoros Communities.

2019 40

2019 Engagement Social Media Roadmap 40

NICE inContact

OCTOBER 18, 2019

Gartner’s 2019 Magic Quadrant for Contact Center as a Service, North America, report has just been released. Not only that, but we’re a first-time Visionary in the 2019 Magic Quadrant for Contact Center as a Service, Western Europe—recognized with the furthest position in the Completeness of Vision dimension.

Contact Center 48

Contact Center 2019 Call Center Omnichannel 48

CX University

MARCH 4, 2024

This data can be used to gain insights into customer behavior, preferences, and purchasing patterns, allowing businesses to deliver more targeted and personalized interactions. Embracing an omnichannel approach not only fosters brand loyalty and advocacy but also provides valuable insights into customer behavior and preferences.

Omnichannel 52

Omnichannel Interaction Touchpoint Social Media 52

Gainsight

JANUARY 8, 2019

Build up those knowledge reserves by attending these can’t-miss conferences of 2019. Photo source: SaaStr Blog. DX3 is Canada’s largest conference for marketers that showcases best practices and insights on all things digital marketing. Pulse 2019 | May 21-24, San Francisco, CA. Photo Source: Onelogin blog.

Events 45

Events 2019 B2B 2018 45

Happy or Not

JUNE 12, 2019

The following is based on a May 2019 interview with Kirsti Laasio, Chief Customer Experience Officer at HappyOrNot’s […] The post HappyOrNot CX360 Leader Insights: Part 1 appeared first on HappyOrNot. Are Your Customers Delighted? Would They Give You a Second Chance?

Insights 56

Insights 2019 Customer Experience Customers 56

Pink Guava

DECEMBER 21, 2018

In this blog, we are summarising some of the Trends for organisations in India which we have accrued over the year while working & interacting with some of the Customer Experience (CX) experts in leading organisations including Start-ups in India.

2019 40

2019 Customer Experience E Commerce Social Media 40

NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. Armed with Advanced AI they were able to pick up on themes and topics being discussed via blogs, forums, social media and other data sources.

Insights 52

Insights Brands Marketing 2026 52

Thematic

JANUARY 17, 2019

Use this post as a guide to lead the way to execute best practice survey analysis in 2019. How do you find meaningful answers and insights in survey responses? For best practice on how to draw conclusions you can find in our post How to get meaningful, actionable insights from customer feedback. How to analyze survey data.

Insights 98

Insights Presentation Net Promoter Score Feedback 98

Bizagi

OCTOBER 4, 2019

Bizagi’s native integrations with Tableau and Power BI help employees to take a connected approach business intelligence by transforming raw data into meaningful information which provides strategic, tactical and operational insights. .

Innovation 67

Innovation 2019 User Experience Connections 67

Ecrion

JULY 15, 2019

In 2019 there are more tools to facilitate communication than ever before and improved market research continues to provide insight into new strategies that really work. Here are 7 of the most effective communication trends of 2019 that will really make a difference for your business. So, how do you choose?

Communication 62

Communication 2019 Events Download 62

CloudCherry

FEBRUARY 26, 2019

It can also help organizations take a more informed stand on how they would like to approach analytics, based on current trends and guide them towards framing a more data-driven analytics framework for 2019. In this blog, we will discuss the key highlights of this report. Customer Analytics is gaining more maturity and sophistication.

2018 256

2018 2014 Measurement Retail 256

TechSee

JUNE 10, 2021

This blog challenges that status quo. The good news is that the IoT provides businesses and industries with endless opportunities for real-time data-based insights that can help them enhance the CX while streamlining their operations (and reducing truck rolls). . The IDC estimates that IoT devices will be generating 79.4

Innovation 207

Innovation 2025 Transportation Consumers 207

Peter Lavers

JANUARY 30, 2019

Three key subjects from Dimension Data’s 2019 Global Customer Experience Benchmarking Report that are vital for every B2B company to take a long, hard look at itself about. I would highly recommend that you read it as it’s detailed and packed with insight in seven key aspects of the global CX landscape: CX transformation.

B2B 40

B2B 2019 Chief Customer Officer Download 40

NICE inContact

OCTOBER 18, 2019

This year, NICE inContact has been recognised as a Visionary, with the furthest overall placement for Completeness of Vision in 2019. The post NICE inContact a first-time Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service, Western Europe appeared first on NICE inContact Blog.

Contact Center 48

Contact Center 2019 Omnichannel 2020 48

Bold360

FEBRUARY 27, 2019

The post Will 2019 be the Year of the Human? appeared first on Bold360 Blog. To learn more about business and consumer are thinking about chatbots and AI, download our research report: * LogMeIn 2018 AI Customer Experience Report: Impact of Chatbots and AI on the Customer Journey.

2019 40

2019 Fashion Metrics 2018 40

Clarivate

OCTOBER 7, 2021

Clarivate implemented a global Customer Delight program in 2019 and a year later acquired CustomersFirst Now, a trusted CX company offering consulting, analytics and software that builds end-to-end Customer Delight programs. Our next blog will discuss the third behavior: being prepared. Treating everyone as your customer.

White Paper 59

White Paper Customer Experience Consulting 2019 59