Bill Quiseng
MAY 8, 2024
The customer is not always right. But the customer is ALWAYS YOUR customer. Listen intently, respond empathetically, apologize, and do whatever it takes to resolve the problem, even if it means having to go with your customer to your competitor. Contrary to popular customer service mantras, when all alternatives don’t work, DON’T fire the customer.
CSM Magazine
MAY 8, 2024
In the dynamic world of customer service, where the human touch can be the linchpin of customer loyalty, identifying and nurturing the right personality traits in your team members is crucial. When you handpick your customer service team based on their individual personalities as much as their skills, you’re onto something big. Better experiences lead to happier clients which naturally sets any company on a winning streak.
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Team Support
MAY 8, 2024
TeamSupport is excited to announce the launch of its newest release, Status Approval Workflow—the first release in a series of workflow options that will be available in TeamSupport in the coming year. TeamSupport currently allows any user within an organization to update the status of a ticket, but in some cases, these actions need to be signed off or approved by a specific team member.
CSM Magazine
MAY 8, 2024
As advancements in artificial intelligence proceed at a breakneck pace, attitudes toward the use of AI are changing just as quickly. While fear and uncertainty over its effect on jobs and the future of societies persist, a growing number of organizations are intrigued by the idea that AI could allow them to offer consistent, always-on customer service more cost effectively.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
VDS
MAY 8, 2024
Genesys is introducing a new way for businesses to access and utilize their suite of advanced AI solutions. Beginning May 2, 2024, the AI Experience is available through a token-based model, offering customers more flexibility in how they manage and allocate their use of predictive routing, predictive engagement, bot solutions, and agent assistance.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
The DiJulius Group
MAY 8, 2024
Revolutionize your customer interactions and presentation skills on a path to service excellence. Picture a world where artificial intelligence redefines our potential and empowers customer service agents. In this episode of The Customer Service Revolution, we reveal how AI liberates and uplifts the spirit of service, turning every customer interaction into an opportunity for extraordinary.
CSM Magazine
MAY 8, 2024
As the digital marketplace keeps growing, standout customer service is what really helps businesses keep and attract more customers. Some stores have set the bar high, not only meeting but exceeding customer expectations, and their efforts have not gone unnoticed. From industry honors to enthusiastic nods from patrons, excellence in client service is clearly what sets these ten establishments apart. 1.
Forrester's Customer Insights
MAY 8, 2024
IHH Healthcare Singapore wins Forrester’s 2024 APAC Customer-Obsessed Enterprise Award, which recognizes organizations that are delivering outstanding customer experiences to accelerate business outcomes.
Clarivate
MAY 8, 2024
Discover how the Web of Science Research Intelligence platform will revolutionize research evaluation by driving responsible innovation and demonstrating societal impact. At Clarivate , we recognize the pivotal role that research plays in shaping the future. That’s why we’re excited to announce the development of Web of Science Research Intelligence , a next-generation software solution powered by AI that will empower researchers to accelerate breakthroughs and research institutions to better me
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
Optimove
MAY 8, 2024
Optimove ensures marketing starts with the customer and not campaign/product. Customer-led marketing delivers brands an average increase of 33% in CLTV.
2020 Research
MAY 8, 2024
Key Takeaways Despite the perception that a significant portion of healthcare research and development is dedicated to women’s health, the reality is that only a small percentage of investments are focused on addressing the numerous challenges and conditions specific to women. The findings also emphasize the necessity for accurate and accessible information about the prevalence of different types of cancers among women to dispel these misconceptions.
Uplight
MAY 8, 2024
Last week, we hosted our inaugural Illuminate Executive Forum, gathering approximately 30 utility and clean energy ecosystem executives from the U.S., Canada, and Asia, with the Uplight team in Chicago. Attendees included senior utility leaders responsible for customer and digital transformation, technology, and innovation at AES, Alliant, AvanGrid, Exelon, National Grid, Portland General Electric, CLP Read More The post Crazy, Dangerous, Obvious at Uplight’s Illuminate Executive Forum app
Nasuni
MAY 8, 2024
Jacob Wallace addresses the common concerns and challenges that arise when an enterprise embarks on a cloud data migration.
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
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Magellan Solutions
MAY 8, 2024
AreGet ready to have your mind blown by IT services examples! With the booming IT outsourcing market set to hit a massive US$512.50 billion in revenue by 2024, companies are turning to external experts for innovative solutions that give them a serious competitive advantage. Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth.
Forrester's Customer Insights
MAY 8, 2024
Today, Boomi announced two acquisitions. The first is federated API management startup APIIDA. The other is TIBCO’s Mashery API management. This should come as no surprise to those who follow Boomi. Last year, its CEO made it clear he wants the company to become a leader in API management.
Clarivate
MAY 8, 2024
A glance at the 2023 and early 2024 life science dealmaking environment shows fewer, but higher-value, transactions. Life science companies are demonstrating their willingness to splash out to build portfolio depth in key areas but remain selective about their partnership decisions in the wake of uncertainty around the impending patent cliff, globally high interest rates, geopolitical tensions and the medication pricing impact of the recently enacted Inflation Reduction Act (IRA) in the U.S.
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