C Space

SEPTEMBER 4, 2020

The Brand Move Roundup – September 4, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. It also reported a 18.7% increase in non-organic equivalents.

2020 40

2020 Brands Airlines Fashion 40

C Space

MAY 5, 2020

The Brand Move Roundup – May 5, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Jaguar ’s electric I-Pace was in second place.

2020 52

2020 Brands Advertising 2024 52

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Four months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Transportation 2002 52

C Space

JULY 2, 2020

The Brand Move Roundup – July 2, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Three months ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.

2020 52

2020 Brands Airlines Social Media 52

Fox Metrics

JUNE 25, 2020

Marketing trends in 2020 call for a radical approach with fresh concepts. If you are ready to up your game, then you should check out the most-desired digital marketing trends in 2020. Recent data in 2020 attribute 50 percent of all online searches to voice-activated searches. Voice Search. Is it working? Personalization.

2020 111

2020 Marketing Social Media Advertising 111

West Monroe

JANUARY 25, 2022

In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. This outlook will not include an analysis of M&A trends. We consider it the top asset in most institutions with whom we do work.

Banking 52

Banking 2022 Financial Multi-Channel 52

C Space

SEPTEMBER 30, 2020

The Brand Move Roundup – September 30, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. JetBlue won’t be airing any television commercials to promote the sale.

2020 40

2020 Brands Airlines 2021 40

Think Customers

OCTOBER 20, 2021

Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. Customers feel the product and build relationships with the brand. Brick-and-mortar success in 2022. Brands who understand their audience and explain how their products bring in a human value can beat a competitor’s price and location.

2022 52

2022 Retail 2026 Omnichannel 52

Education Services Group

DECEMBER 28, 2021

After 2020, we all needed a bit of a reset in 2021. I asked our team to weigh in on what they predict for the future of Customer Success in 2022. I asked our team to weigh in on what they predict for the future of Customer Success in 2022. Countdown of our top 10 predictions for Customer Success in 2022.

2022 52

2022 Customer Success 2021 2020 52

C Space

OCTOBER 16, 2020

The Brand Move Roundup – October 15, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. In early March we began reporting daily on how brands were dealing with Covid-19. BRAND MOVE ROUNDUP ARCHIVE. Brand Move Roundup – October 14, 2020.

2020 40

2020 Brands Events Apparel 40

SurveyGizmo

JANUARY 3, 2023

2022 was a difficult year for customer experience (CX). Forrester reports that “US companies have lost the vital focus on customers that they gained at the beginning of the pandemic in 2020.” We need to improve on 2022. in 2022 on our 100-point scale.”. Little changes count for a lot, and we can do better than in 2022.

2023 52

2023 2022 NPS 2021 52

Clarivate

OCTOBER 24, 2023

To keep pace with the changing landscape of sites of service for surgical procedures, medical device companies are under pressure to evolve their sales and marketing strategies to the expanding non-hospital market. The post Tailoring medtech sales strategies for the ASC market using a data-driven approach appeared first on Clarivate.

Sales 52

Sales Hospitality Marketing Sports 52

Lithium

AUGUST 11, 2021

Today, the public has the opportunity to vote for the panels they’d like to learn and hear about in the 2022 event programming. Network with brands from across the globe, share your stories, digital strategy best practices, and more.

2022 52

2022 E Commerce Social Media E-support 52

Magellan Solutions

JULY 28, 2021

The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. In research conducted by BigCommerce and Retail Dive in 2020, 46% of retail executives said they planned to increase their investment in omnichannel retailing moving forward, compared to their plans prior to COVID-19.

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52

Currency Alliance

DECEMBER 7, 2021

Did you hear the term ‘Big Data’ during 2021 (or 2020 for that matter)? We can’t possibly write one article on what you should be doing, let alone summarize all the interesting things that other brands are doing in their unique context. I heard it once, two weeks ago at a loyalty conference in London.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

CX Accelerator

JULY 1, 2020

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. This company bumped up their 2022 digital transformation strategy to 2020.

Contact Center 266

Contact Center 2022 Call Center Roadmap 266

BlueOcean

MARCH 31, 2021

What do mattress sales, wildlife populations, and peak customer service times all have in common? Mattress sales have skyrocketed thanks to people spending more time at home—and discovering new sleep challenges as a result of the pandemic. As we mentioned, this led to a surprising increase in mattress sales.

Tourism 156

Tourism Contact Center Customer Care 2020 156

Fox Metrics

JUNE 25, 2020

Marketing trends in 2020 call for a radical approach with fresh concepts. If you are ready to up your game, then you should check out the most-desired digital marketing trends in 2020. Recent data in 2020 attribute 50 percent of all online searches to voice-activated searches. Voice Search. Is it working? Personalization.

2020 64

2020 Marketing Social Media Advertising 64

Magellan Solutions

AUGUST 9, 2021

This is the time to plan what will set you up for success in 2022 and beyond. So how exactly can you attract quality leads for your business in 2022? . Marketing personalization is a great tool for building your brand and closing sales. They can help with both the talent and network to elevate your brand.

B2B 40

B2B 2022 Call Center Omnichannel 40

NetBase

JULY 2, 2020

Purchasing from mobile phones has become the new norm for consumers, so much so that mcommerce (mobile commerce) is set to dominate UK ecommerce retail sales in the coming months. Brands need to be prepared to accommodate the demand for it or risk losing out. With mcommerce sales in the UK projected to grow to £61.14

Sales 56

Sales 2026 2024 Retail 56

TechSee

MAY 4, 2021

Economic and logistical challenges have resulted in businesses turning to the gig economy to support and scale their customer service and sales efforts while lowering their fixed costs and in-house overhead. When the pandemic hit back in March 2020, customer service operations went into crisis mode. WFH employees in the U.S

Customer Service 182

Customer Service 2027 Contact Center Call Center 182

CX Accelerator

JULY 1, 2020

Before Covid-19, customers chose companies that differentiate on experience, and 81% of customers switch to another brand as a result of bad customer service (American Express). Now more than ever, the customer experience is the battleground for brand loyalty. This company bumped up their 2022 digital transformation strategy to 2020.

Contact Center 182

Contact Center 2022 Call Center Roadmap 182

West Monroe

JANUARY 23, 2022

As the industry looks ahead to 2022, three themes stand out above the rest: costs, consumerism, and growth. Payers, for instance, had a banner year in 2020, leaving them in an advantageous position at the start of 2021. In 2020, they recorded 10-year highs in revenues ($31 billion) and profit margin (3.8%).

Healthcare 52

Healthcare 2022 2021 Multi-Channel 52

2020 Research

AUGUST 29, 2022

11, 2022, on how to build successful brand communities at scale. This can be done through a branded insight community (IC). A quantitative insight community (IC) enables customer-centric brands to create a continuous flow of deep customer insights. What are Some Examples of Brand Communities? .

Brands 52

Brands Banking Webinar Insights 52

CSM Magazine

FEBRUARY 1, 2022

EvaluAgent CEO Jaime Scott said: “Since 2020 we’ve seen an evolution in how Contact Centres are managing QA and agent improvement in response to remote working and heightened customer expectations. The first of these new products is Conversational Analytics. said Jamie.

2022 52

2022 2021 Roadmap 2020 52

Oracle

MARCH 18, 2020

Excerpted from The 2020 Guide to Digital Commerce. For more stats and tips on digital commerce, view the full ebook: The 2020 Guide to Digital Commerce. Ecommerce sales are projected to reach $4.9 trillion in global sales in 2021 ( Betakit ). of direct-to-consumer brands and 41.1%

2020 64

2020 Retail B2B Social Media 64

BirdEye

FEBRUARY 27, 2024

To compete in this complex market and capture audience attention, dealership brands must put their best foot forward. Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024.

Advertising 62

Advertising 2024 Automotive Social Media 62

Playvox

SEPTEMBER 14, 2022

The rise in conversational commerce — chat interactions on a variety of platforms with customers before, during, and after a sale — is creating even more data to analyze and track. In a 2022 Gartner report , 79% of respondents said their organization struggled to use customer personas to support CX efforts effectively.

2022 79

2022 Social Media Contact Center Feedback 79

SurveyGizmo

NOVEMBER 11, 2021

Please download our CX Predictions for 2022 ebook for our full report. We’re required to speak with Sales teams to get information. Top-of-funnel activities like identifying and evaluating new suppliers offer more self-service options — up in a new McKinsey study from 22% of respondents in August 2020 to 34% in February 2021.

B2C 98

B2C B2B E Commerce 2022 98

CSM Magazine

FEBRUARY 17, 2022

A shift to hybrid working has also forced brands, who hadn’t done so already, to digitally transform, increasing the speed of technology adoption. We will see brands build on their successes (and learn from their failures) to create better experiences for their customers. These challenges will continue in the year to come.

Customer Service 98

Customer Service 2016 2022 Brands 98

CSM Magazine

DECEMBER 6, 2021

Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. The recommended strategy adopted by leading e-Commerce brands is to be proactive and personal with your customer experience. Tip #1: Keep It Conversational. About the Author.

E Commerce 97

E Commerce 2021 E-support Contact Center 97

BirdEye

MAY 15, 2023

It can generate leads, cultivate relationships, increase trust, and boost your brand long before customers connect with you. When businesses use social media to communicate with their prospective customers and sell directly to them, the sale becomes a product of social selling. You win their trust, and then you talk about the product.

Social Media 97

Social Media B2B Multi-Channel Sales 97

Magellan Solutions

NOVEMBER 8, 2019

According to data , by the time 2020 rolls in, online sales will hit approximately 4135 billion dollars. Here are the top e-commerce trends this 2020: Get Personal. According to data by Statista , the mobile share for e-commerce sales are expected to hit 70.4% this 2020, and rise to 72.9%

E Commerce 40

E Commerce 2020 E-support Social Media 40

Strativity

APRIL 27, 2023

By the end of 2020 it was estimated that approximately 110,000 U.S. Material works with some of the largest and most innovative restaurant brands. But the headline of sales growth doesn’t tell the full story. The real winners: food delivery apps The category story in Q1, 2, and 3 has been growth for QSR brands.

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

By the end of 2020 it was estimated that approximately 110,000 U.S. Material works with some of the largest and most innovative restaurant brands. But the headline of sales growth doesn’t tell the full story. The real winners: food delivery apps The category story in Q1, 2, and 3 has been growth for QSR brands.

2022 52

2022 Roadmap Customer Relationships 2019 52

SurveySparrow

MAY 23, 2021

Augmented reality provides an opportunity to enhance customer experience at the point of pre-sales, sales and post-sales. Use of AR in Pre-sale to enhance customer experience: Pre-sale is the phase when the prospect is yet to become your customer. Use of AR in post-sale to elevate customer relationships.

Customer Experience 59

Customer Experience E Commerce E-support Apparel 59

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. This is the quality that draws people to your brand.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83