InMoment XI

MARCH 20, 2024

In this blog we break down the key components which remain the driving force behind their banking revolution! Customer-Centric Approach and Transformation In 2020, Metro Bank established a dedicated team focused on cultivating fans.

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Kustomer

DECEMBER 29, 2020

I would say that 2020 has been unprecedented, but let’s face it — we all want to permanently retire that word. While we are literally counting down the seconds until the clock strikes midnight on January 1st, 2021, it goes without saying that there are some permanent lessons that can be learned from the hurdles we faced in 2020.

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One Millimeter Mindset

OCTOBER 1, 2020

Well, it’s Fourth Quarter 2020. What a roller coaster of a year 2020 has been thus far. Here are five of my most popular blog posts from third quarter 2020. The post Q3 One Millimeter Mindset™ Professional Development Blog Posts appeared first on Babette Ten Haken. Hard to believe, eh? is available on Amazon.com.

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MyCustomer

NOVEMBER 27, 2020

Engagement MyCustomer's 10 most popular blog posts of 2020.

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Centercode

DECEMBER 22, 2020

You can say what you like about 2020, but you can’t say we didn’t learn a lot. How to Decrease Beta Testing Costs by 40% (Blog). How Defined Processes Are Shaping Success in 2020 (Blog). How to Increase Your Beta Engagement by 75% (Blog). Tackling the Challenges of Beta Testing in a COVID World (Blog).

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Provide Support

JANUARY 27, 2020

In 2020 year businesses will try to do their best to provide excellent customer service and satisfy their customers. In this blog post we will review major players on the modern live chat market. Published in Provide Support Blog , 2020. Modern customers cannot imagine a website without a click-to-chat button. Read more.

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Beyond the Arc

JANUARY 16, 2020

2020 — for many of us, it sounds like science fiction. The post 3 Top trends impacting customer experience in 2020 appeared first on Blog @beyondthearc.com. The post 3 Top trends impacting customer experience in 2020 appeared first on Blog @beyondthearc.com. Yet the future is Now. That’s what we keep an eye on.

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Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. Published on: January 09, 2020. We’ve looked through all of our posts from last year and have picked a top 10 to start off 2020. Avoid these Five CX Leadership Traps!

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ShepHyken

DECEMBER 14, 2020

CXM) The digital transformation of companies accelerated significantly in 2020. My Comment: As we end 2020 and head into 2021, there are plenty of experts sharing their predictions and spotting the trends that will help us provide a better CX experience. The 6 Top Customer Experience Trends in 2021 by Julien Rio.

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Peter Lavers

JANUARY 15, 2020

A recent blog on trust that was co-authored with Mark Hollyoake is highlighted in the article, and you can check out the other nineteen blogs/bloggers by clicking here. Please get in touch if you’d like Peter’s assistance with creating and improving a distinctive and profitable omni-channel 21st Century customer experience!

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ShepHyken

DECEMBER 27, 2019

Read Shep’s latest Forbes article: Customer Service And CX Predictions For 2020. The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

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SurveyGizmo

MAY 12, 2020

Welcome to the May 2020 edition of the SurveyGizmo Monthly Insider newsletter. Check out this blog post for step-by-step instructions on how to use “Text and Translations” for more than just translations. . The post May 2020 appeared first on SurveyGizmo. Is this information valuable? Thank you for your business.

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2020 Employee Experience Feedback Connections 81

ShepHyken

OCTOBER 4, 2019

In 2020 , customer experience will overtake price and product quality as the key brand differentiator. Dwayne likes drawing connections between different industries and entities while designing his blogs. The post Guest Blog: How to Engage Customers with Your Brand appeared first on Shep Hyken.

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Eptica

SEPTEMBER 10, 2020

Date: Wednesday, September 9, 2020 Author: Trevor Davies, Head of Products, Enghouse Interactive 5 key trends that are impacting call recording in 2020. Published on: September 09, 2020. 19% of UK contact centres revealed that they were looking to update their call recording solutions.

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One Millimeter Mindset

NOVEMBER 24, 2020

Start telling the 2020 stories clients really need to hear: purposeful pandemic stories. I offer five of my recent blog posts which reflect client conversations I’ve had during the past 8 months. The post How to tell Purposeful Pandemic Stories in 5 Blog Posts appeared first on Babette Ten Haken. is available on Amazon.com.

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UJET

NOVEMBER 18, 2019

In 2020, we will see messaging (SMS and Chat) overtake voice as the most popular support channel, especially on omnichannel platforms that can channel steer between various curated paths. The post Customer Support Trends and Predictions for 2020 appeared first on Customer Experience Blog by UJET.

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SaleMove

MAY 5, 2020

2020 is the year of Digital Customer Service (DCS). That being said, we are excited to announce that Glia has been listed in Gartner’s 2020 Market Guide for Digital Customer Service and Support Technologies. The post Glia Recognized in 2020 Gartner Report appeared first on Glia Blog | CX Explained.

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Totango

JANUARY 1, 2021

We are starting the last week of 2020…. No one can argue that 2020 was special… It was unlike anything we imagined 12 months ago. 2020 was a year of learning, new routines of working from home, remote learning, and most of all – a year of challenges. The post Wrapping up 2020 and Fiji Release!

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Beyond Philosophy

JANUARY 5, 2021

So, for better or worse, we shall do that for 2020 as well. We shared both personal and business things that 2020 has taught us on a recent podcast. Finally, 2020 has taught me gratitude for you, my readers. The post The Most Significant Things We Learned in 2020 appeared first on CX Consulting.

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C Space

JUNE 3, 2020

The Brand Move Roundup – June 3, 2020. Mark Mason, chief financial officer of Citigroup , wrote a public blog post on the company’s website that repeated Floyd’s pleas to the white officer kneeling on his neck: “I can’t breathe.” Brand Move Roundup – June 3, 2020. Brand Move Roundup – June 2, 2020.

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Lithium

JANUARY 30, 2020

So we rounded everything up in this handy ICYMI blog. Community Manager Appreciation Day 2020 Contest [Contest Ends January 31, 2020!]. To celebrate CMAD 2020 we’re running a contest open to Atlas members (restrictions apply). The two winners will each receive one ticket to Khoros Engage 2020.

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Lithium

JANUARY 30, 2020

So we rounded everything up in this handy ICYMI blog. Community Manager Appreciation Day 2020 Contest [Contest Ends January 31, 2020!]. To celebrate CMAD 2020 we’re running a contest open to Atlas members (restrictions apply). The two winners will each receive one ticket to Khoros Engage 2020.

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2020 Social Media Definition Blog 52

Kerry Bodine

DECEMBER 30, 2020

And while it feels a bit odd to celebrate 2020 with a “Best of” post, I wanted to share the Bodine & Co. As 2020 unfolded, we all spent time wondering what our “new normal” would look like, both personally and professionally. The post Top 10 Customer Experience Posts of 2020 appeared first on Bodine & Co.

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Integrity Solutions

JANUARY 18, 2021

Now that 2020 is in the rear view mirror, most of us are ready to bid good riddance to an incredibly tumultuous year and do our best to forget it. But before you barrel ahead into 2021 and look for signs of returning to the “good old days,” sales leaders and their teams have a lot to learn from 2020.

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SaleMove

FEBRUARY 17, 2020

We started 2020 off with a bang – Glia was able to secure yet another Best of Show award. Glia’s CEO and Co-Founder, Dan Michaeli, took the stage at FinovatEurope 2020 in Berlin, Germany to demo our platform’s newest features and functions.

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ProProfs Chat

JANUARY 30, 2020

In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. Customer Engagement Statistics 2020 Explained. The post 50+ Customer Engagement Statistics for 2020 appeared first on ProProfs Learning.

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Integrity Solutions

MAY 12, 2020

Sales Enablement Strategy: 2020 vs. 2019. The post Adapting Your Sales Enablement Strategy to 2020 Realities appeared first on Integrity Solutions. So then what should sales enablement strategy mean, particularly now, and how can it help your sales team deal with the specific challenges of this current selling environment?

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Strativity

DECEMBER 12, 2019

That’s why we’re highlighting the five customer experience trends to plan around for 2020 — so you can stay ahead of the curve and deliver a winning CX that keeps your customers coming back. In 2020 more brands will look to rewire every communication to be conversational and speak earnestly to their customers, human to human. .

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Bold360

MARCH 12, 2020

CXNext 2020 on May 12 is a 100% virtual event, and it’s FREE. When you attend a virtual event like CXNext 2020 , you skip those long airport security lines, the mind-numbing waits for boarding and landing, not to mention awkward chats with Uber drivers. Register now for CXNext 2020, held live on May 12. Register here.

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Events 2020 Travel Blog 52

Bold360

FEBRUARY 19, 2020

CXNext 2020: Engagement Redefined. May 12, 2020. Learn more and grab your spot at CXNext , and we’ll see you in Boston on May 12, 2020. The post Top 3 Reasons to Attend CXNext 2020: Engagement Redefined appeared first on Bold360 Blog. Boston Marriott Long Wharf Hotel, Boston, MA. Where do good ideas come from?

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SaleMove

FEBRUARY 17, 2020

We started 2020 off with a bang – Glia was able to s ecure yet another Best of Show award. Glia’s CEO and Co-Founder, Dan Michaeli, took the stage at FinovatEurope 2020 in New York City to demo our platform’s newest features and functions. Dan Michaeli, Co-founder and CEO, presenting at FinovateEurope2020.

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Lithium

JANUARY 29, 2020

The CMAD 2020 Contest is in honor of Community Manager Appreciation Day and is open to Atlas members. The two winners of the CMAD 2020 Contest will each receive one ticket to Khoros Engage 2020 , held in Austin, TX on October 12 - 14, 2020. The submission deadline is on January 31, 2020, at 5:00 pm PT.

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2020 Management Social Media Blog 52

Lithium

JANUARY 21, 2020

The CMAD 2020 Contest is in honor of Community Manager Appreciation Day and is open to Atlas members. The two winners of the CMAD 2020 Contest will each receive one ticket to Khoros Engage 2020 , held in Austin, TX on October 12 - 14, 2020. The submission deadline is on January 31, 2020, at 5:00 pm PT.

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2020 Management Social Media Blog 52

Daniel Group

JANUARY 30, 2020

To learn why it is worth the effort, read my latest blog, “ Just What Does B2B Customer Feedback Get You? ” In short, this blog outlines and explains the main reasons to listen to your customers which are to improve your: Products (“Metrics tell you what, but feedback can often tell you how and why.”).

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Customer Bliss

DECEMBER 16, 2020

Jeanne Bliss (@JeanneBliss) December 13, 2020. Jeanne Bliss (@JeanneBliss) December 15, 2020. Be sure to check out previous blog posts in which I share more advice from other C-Suite leaders about how to navigate these uncertain times. After all, customer experience at its core is about #LEADERSHIP. How do you end a chat?

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Daniel Group

MARCH 26, 2020

In this blog, I discuss how the feedback data can be much more valuable in improving your Customer Experience. Update: March 18, 2020. Update: March 23, 2020. The post Success Strategies | April 2020 appeared first on The Daniel Group. Many companies are too focused on the score but not the feedback data. 704.816.7703.

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ShepHyken

NOVEMBER 16, 2020

20 Must-Learn Customer Service Skills in 2020 (Bonus: Tips to develop them faster) by Jared Cornell. CustomerThink) This blog sheds light on the 20 essential customer service skills and how you can improve them. The post 5 Top Customer Service Articles For the Week of November 16, 2020 appeared first on Shep Hyken.

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