Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Omnichannel. Talkdesk can help you engage your customers across all channels and enable you to maintain high CSAT scores through excellent customer engagement.

Contact Center 91

Contact Center Omnichannel Call Center Call Recording 91

Comm100

NOVEMBER 29, 2021

All of these pandemic repercussions will continue to reverberate across customer service teams and drive the major trends in the year to come, and likely far beyond. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

2022 85

2022 Customer Service Omnichannel 2021 85

Upstream Works

JANUARY 16, 2020

This is the last in a series of blog posts examining key contact center trends for 2020, and the first three lead up to this broader theme of innovation driven by Artificial Intelligence (AI). To help get you on this path, here are three core applications of AI that are gaining traction in 2020. 24/7 Self-service.

Innovation 78

Innovation Contact Center Customer Journey Mapping 2020 78

Upstream Works

JANUARY 26, 2021

2020 brought a lot of changes to organizations and contact centers all over the world. Meanwhile, customer expectations have also changed, forcing contact centers to adapt innovative technologies and prioritize digital transformation. Provide proactive customer engagements. New Drivers of CX Success.

2021 78

2021 Contact Center Omnichannel Download 78

Calabrio

OCTOBER 5, 2016

The easier you are to do business with and the more satisfied your customers are, the more business your customers will want to do with you. But the overall business and your individual contact center agents also play key roles in driving high customer engagement. That’s customer engagement at its finest.

Customer Engagement 40

Customer Engagement Engagement Contact Center Omnichannel 40

Comm100

AUGUST 31, 2021

Thankfully, with Comm100’s 2021 Live Chat Benchmark Report, analyzing 66 million live chats that passed through the Comm100 Platform in 2020, we can see: The key live chat benchmarks. In this blog, we’ll be looking at the benchmark data for four of the most important live chat stats, alongside the best practices to hit these benchmarks.

2020 52

2020 2021 Omnichannel 2019 52

Upstream Works

MAY 27, 2021

Learn more about Upstream Works omnichannel cloud contact center solutions and how they can help transform your Amazon Connect contact center here. A key lesson learned from 2020 was validation for the cloud to support any deployment scenario. Another lesson learned from 2020 was how well agents could perform in this environment.

Contact Center 78

Contact Center Connections 2020 Fashion 78

Comm100

NOVEMBER 29, 2021

All of these pandemic repercussions will continue to reverberate across customer service teams and drive the major trends in the year to come, and likely far beyond. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.

2022 63

2022 Customer Service Omnichannel 2021 63

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. Collect customer data and analyze it to gain insight into customer behavior. Brands must stay on top of CX trends.

2021 52

2021 Customer Experience E-support Omnichannel 52

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way.

2020 132

2020 Customer Experience Magazine Consulting 132

Oracle

DECEMBER 17, 2020

The most digital cities 2020. In early November, the Center for Digital Government announced these five cities as the first place winners of the 2020 Digital Cities Survey. Enablement of a digital-first relationship by tying offline behavior to online shopping profiles, delivering true omnichannel engagement.

Government 52

Government Banking 2020 E-support 52

Lumoa

OCTOBER 31, 2018

It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Customers want you to know them. Bell, Customer Loyalty Keynote Speaker, Trainer, Author.

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

Comm100

MAY 13, 2020

Research shows that companies with extremely strong omnichannel customer engagement retain on average 89 percent of their customers, compared to 33 percent for companies with weak omnichannel customer engagement. Shopping for an omnichannel solution can be intimidating. The Essentials.

Omnichannel 59

Omnichannel Download Return on Investment Customer Engagement 59

Avaya

MAY 18, 2016

This prevents the delivery of the type of personalised, omnichannel experience that customers expect today. Information silos create a disjointed view of the customer and, as a result, service falters and the company becomes blind to up- and cross-sell opportunities. billion in 2020.

Connections 40

Connections Tourism Competitive Advantage Omnichannel 40

SmartKarrot

DECEMBER 10, 2020

The year 2020 felt more like a decade. CRM couple with Sales – a great duo The new chapter of Omnichannel Sales Bond of AI and Sales Deploying Automation in Sales Predictive Analytics can guide Sales Value-based Selling technique prevails Yes to Social Selling Experienced Training is the key. The new chapter of Omnichannel Sales.

2021 10

2021 Sales Omnichannel 2020 10

Comm100

JANUARY 6, 2022

67% of customers said they would spend more money if they received a better customer service experience. In this blog, we will explore the reasons behind why we believe 2022 will be the year of digital CX excellence, and why it is so important in today’s customer service world. Customer service technology has matured.

2022 89

2022 Customer Experience Omnichannel White Paper 89

SurveySensum

MAY 20, 2020

In this blog we will understand how the world is facing this disruptor and taking actions to advance to a new world. After speaking to some marketing experts, and gaining their insights on the evolution of marketing strategies due to COVID-19, here are some points that gauge the impact of COVID-19 on customer engagement.

Customer Experience 52

Customer Experience Social Media Banking Healthcare 52

Thunderhead

OCTOBER 19, 2018

We need to recreate the intimacy, relevance and flexibility at which dealers are so adept – in an omnichannel environment. Econsultancy put it more succinctly: “there is an opportunity here, for manufacturers to start learning more about their customers”. UNLOCK BETTER AUTO CUSTOMER EXPERIENCES. Easier said than done?

Omnichannel 40

Omnichannel Automotive 2018 2025 40

Kustomer

JUNE 7, 2023

Customer Experience Trends in 2022 Keeping up with what’s new in customer service trends can be difficult when trends emerge so regularly. These four emerging trends share the opportunity to meet customers where they are while saving money and freeing up time for your customers and agents. What Did We Know?

Customer Experience 84

Customer Experience E Commerce E-support 2022 84

Kustomer

FEBRUARY 25, 2020

In this blog post, we share three ideas and concepts that will help you modernize customer experience and transform your CX organization from a cost center into a profit center. Take a True Omnichannel (NOT Multichannel) Approach to Customer Experience. for weak omnichannel companies.

Customer Experience 59

Customer Experience Omnichannel 2002 Customer Centricity 59

Calabrio

JANUARY 6, 2016

By 2020, the number of connected “things” is expected to rise to 30 billion. When it comes to the power of IoT and data, it’s high time customer engagement gets involved, and it all begins with the contact center. By the year 2020, your washing machine breaks down. The researchers at Gartner estimate that nearly 12.5

Customer Engagement 53

Customer Engagement Engagement Contact Center 2016 53

SmartKarrot

FEBRUARY 16, 2022

Customer Experience (CX) tells a lot about businesses as well as consumers. Here are some numbers defining its significance – Despite the growing demand, overall customer satisfaction was up by only 2% across most channels by 2020. 80% of tweets about a brand’s customer service are critical or negative.

2022 10

2022 Customer Experience E Commerce Social Media 10

Bizagi

SEPTEMBER 10, 2020

The organization was able to redesign, build,, and deploy these processes within weeks to ensure that the most vulnerable customers were being looked after. . 2 – Provide an omnichannel experience. 3 – Automate aspects of your customer service. One vital aspect of customer experience is customer service.

Customer Experience 59

Customer Experience Banking Omnichannel Insurance 59

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In response to customer retention strategies, she says, “Nail your Customer Experience (CX).”.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

Oracle

DECEMBER 14, 2020

We’re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Oracle Markie Awards and its categories, finalists, and winners. They enhanced their overall customer experience, streamlined email production, and increased conversion rates by 99%.

Innovation 52

Innovation Airlines Contact Center Omnichannel 52

ProProfs Chat

DECEMBER 12, 2019

what customers want, . The best way to do this is by reading customer retention statistics, and that’s what we have carefully curated in this blog. Here are 50+ customer retention stats that’ll give you insight into a customer’s mind. Why Customers Leave? Customer Retention Through Social Media.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

Pointillist

FEBRUARY 19, 2018

“By 2020, 85% of customer interactions will be managed without a human” – Gartner. Today’s customers live in an omnichannel world. But most companies still force these evolved customers onto engagement paths that are steeped in legacy and instantly feel outdated. By Will Thiel.

Customer Experience 111

Customer Experience Touchpoint Customer Journey Multi-Channel 111

Avaya

JANUARY 3, 2017

You’ve heard countless times about the importance of keeping up with this accelerating pace of change to consistently deliver amazing customer experiences. But what if I told you that your customer engagement strategy is missing the mark? Yes, you need them, but it’s how you use them that matters. The Multi-touch Difference.

Multi-Channel 52

Multi-Channel Travel Customer Journey Contact Center 52

Currency Alliance

FEBRUARY 26, 2019

The reality is that there are a lot of people slapping each other’s backs about incremental gains, while most brands still have less than 1/3 rd of customers active in their loyalty programs. A loyalty program should be relevant to 80% of customers. You can read our blog on loyalty coalitions here. A little more context.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

SmartKarrot

SEPTEMBER 24, 2021

As a B2B marketer, your role is to put across multi-format content that educates the customers and provides value to them. In the post-COVID-19 era, we will not see people spending a lot of time reading a blog by sitting in one place. Use Omnichannel Customer Experience as a Key to Enhance Your B2B Customer Journey.

B2B 11

B2B Customer Experience Multi-Channel Events 11

Ecrion

SEPTEMBER 23, 2020

Understanding the variables that impact customer service means the difference between retaining and growing your customer base versus losing revenue due to lost customers. In this blog, we highlight 63 of the top customer service statistics you can leverage to ensure the former and prevent the latter.

Customer Service 105

Customer Service Social Media Poor Customer Service Customer Service Representative 105