2020 Blog Customer Service Strategies Interaction 
ShepHyken
MARCH 9, 2018
It is no secret that customers are turning towards digital communication channels when contacting organizations. This is expected to grow, as over the next 5 years it has been predicted by Gartner that phone interactions will drop from 41% to 12% as consumers keep going digital [i]. Provide a Quicker Answer.
ProProfs Chat
JANUARY 30, 2020
And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further. In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers.
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Kustomer
OCTOBER 2, 2020
In fact, according to our own research , 79% of consumers say customer service is extremely important when deciding where to shop, so delivering on consumer expectations has never been more important. Retailers must put a customer service strategy in place, and leverage the right tools, to deliver on these expectations.”.
ShepHyken
NOVEMBER 11, 2022
Even before the pandemic, usage of QR codes increased by 96% between 2018 and 2020, highlighting its importance in this digital era. QR codes are commonly used for payments and advertisements and are effortlessly offering a contactless solution to customers. For instance, QR codes can effectively be implemented in customer service.
Stella Connect
NOVEMBER 29, 2021
It’s the on-demand age, and delivering customer service with speed and convenience is a crucial factor driving business success today. . According to our research , both US and UK consumers rank response time as the #1 factor that matters the most when interacting with customer service. 1: Response time. #2:
Lumoa
JUNE 14, 2023
In this blog post, we’ll answer all these questions and more. By inserting humor , wit, and enthusiasm into their customer interactions, Netflix shows that they are not only listening to customers but also engaging with them on a personal level. Does it spell doom for your business? Well, not so fast.
Natalie Petouhof
SEPTEMBER 1, 2015
Tweet By 2020 it is estimated that there will be over 50 billion connected devices. If customers expect to be able to interact, engage, purchase and get service through any channel, companies need to step up to this challenge. That’s the case for customers interacting with the company.
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