2020 Customer Centricity Customer Focused Customer Service Training 
Experience Investigators by 360Connext
JANUARY 28, 2020
Anxiety is ramping up for senior leaders focused on customer experience, and it’s not difficult to understand why. According to Forrester’s 2020 Predictions , 1 in 4 customer experience professionals will lose their job this year. First, understand the true costs of NOT investing in customer experience.
ShepHyken
OCTOBER 26, 2020
Forrester) As B2B marketing leaders wrap up 2020 with a keen eye on customer satisfaction and revenue acceleration, they must start looking forward to make sure they are planning for the right strategic pivots and preparing to adopt and optimize new tactics. The State of the Contact Center in 2020 | Industry Report by Ben Ringshall.
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ShepHyken
SEPTEMBER 21, 2020
(Business Insider) If you are rolling out a new business, or focusing on a revamp for your existing one, here is a summary of the key elements I recommend, as a long-time business adviser, for a winning customer-centric strategy today. My Comment: This is an excellent list of five ways to get your customers to come back.
ShepHyken
SEPTEMBER 7, 2020
As it applies to customer experience, it’s about a “big picture” that helps to interpret data that helps you come with a plan to enhance your customer’s experience. This article set’s up the premise and offers up ideas such as making processes more customer-centric, using technology and more. by Steve Williamson.
ShepHyken
AUGUST 10, 2020
The New Qualities of Customer Service Excellence by Denyse Drummond-Dunn. CustomerThink) If you claim to be customer-centric are you sure you’re truly walking the talk and not just talking about customer service excellence? Many companies are and the pandemic has brought them into the spotlight.
ShepHyken
DECEMBER 30, 2019
Customer experience trends to watch out for in 2020 by Mahir Prasad. ClickZ) OpenText’s Nali Giliana highlights five key trends that will influence customer experience in 2020. the response to customers’ questions are all managed by AI. Delivering a more customer-centric experience by SmartBrief.
ShepHyken
APRIL 8, 2019
Customer Experience Mistakes That Can Ruin Your Business by Nate Vickery. CustomerThink) The Customers 2020 Report states that by the year 2020, customer experience will take its rightful place as a key brand differentiator. but it’s worth it. Follow on Twitter: @Hyken.
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