2020 Customer Experience Management E-support Mobile Customer Service 
ProProfs Chat
MAY 6, 2020
Customer Experience & Live Chat Statistics. Future of Customer Experience. Must-Read 53 Customer Experience Statistics for 2020 . Takeaway: To train your customer support reps, upgrade your services at the contact center, or even overhaul the complete support process.
SmartKarrot
FEBRUARY 16, 2022
Customer Experience (CX) tells a lot about businesses as well as consumers. Here are some numbers defining its significance – Despite the growing demand, overall customer satisfaction was up by only 2% across most channels by 2020. 80% of B2B buyers expect a purchase experience similar to that of B2C customers.
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