ProProfs Chat
MAY 6, 2020
Customer Experience & Live Chat Statistics. Future of Customer Experience. Must-Read 53 Customer Experience Statistics for 2020 . Service insight and knowledge are also key to a good experience according to 62% of consumers. (Source: American Express ) Tweet this.
SmartKarrot
FEBRUARY 16, 2022
Customer Experience (CX) tells a lot about businesses as well as consumers. Here are some numbers defining its significance – Despite the growing demand, overall customer satisfaction was up by only 2% across most channels by 2020. In 2022, concentrating on your mobile user experience is essential.
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