2020 Customer Experience Management Mobile Customer Service Social Media 
ProProfs Chat
MAY 6, 2020
Mobile Customer Experience Statistics. Customer Experience Drives Sales Statistics. Digital Customer Experience Statistics. Customer Experience ROI Statistics. Customer Experience Through Social Media. Customer Experience & Engagement Statistics.
SmartKarrot
FEBRUARY 16, 2022
Customer Experience (CX) tells a lot about businesses as well as consumers. Here are some numbers defining its significance – Despite the growing demand, overall customer satisfaction was up by only 2% across most channels by 2020. 80% of tweets about a brand’s customer service are critical or negative.
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