CSM Magazine

MARCH 14, 2022

This premium integration is the first in an exciting roadmap of integrations and will enable customer support teams to be able to view their customer feedback & survey results alongside their internal quality scores. James Marscheider, CCO of EvaluAgent, said: “We’re enabling our customers to make more of their customer feedback.

Customer Service 52

Customer Service Net Promoter Score Roadmap Effort Score 52

Playvox

AUGUST 8, 2022

In spring 2021, roughly one year into the COVID-19 pandemic, an unprecedented change occurred in the workplace. In April 2021, a record 4 million Americans quit their jobs. In April 2021, a record 4 million Americans quit their jobs. In February 2022, 4.4 There was a mass exodus. In June of that year, another 3.9

Contact Center 78

Contact Center 2022 2021 Leadership 78

West Monroe

NOVEMBER 2, 2022

Selling to acquirers remains a difficult exercise in the current economic client—between the steady march of Federal Reserve rate hikes, rising inflation, and more challenging private credit market, the last few months have been anything but easy. Build a realistic roadmap. What’s more, U.S.-listed

Roadmap 52

Roadmap Innovation Financial 2022 52

BirdEye

MAY 17, 2023

Tesla Mission statement: “To accelerate the advent of sustainable transport by bringing compelling mass market electric cars to market as soon as possible.” Adidas’ simple mission statement has carried it from revolutionary football boots in 1949 to a multi-billion dollar corporation in 2021.

Innovation 98

Innovation Sports 2001 Social Media 98

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! You can also use your CRM to track your sales pipeline and manage your digital marketing campaigns.

Social Media 52

Social Media Omnichannel E-support 2021 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. But the market was peaking. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Here’s why it’s ending.”

2022 52

2022 E-support Roadmap Download 52

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. But the market was peaking. Restaurant Brands International reported a stellar 2022 system-wide sales growth of 13.4%. Here’s why it’s ending.”

2022 52

2022 Roadmap Customer Relationships 2019 52

West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.

2021 52

2021 2022 Metrics 2030 52

West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.

2021 52

2021 2022 Metrics 2030 52

SurveyGizmo

DECEMBER 21, 2022

If you work in mobile marketing or advertising , demographic information is critically important. The more you know about a customer’s current emotional state, the more you can tailor your marketing campaigns to provide an engaging, helpful experience and adjust your product roadmap to meet customer needs faster.

Customer Engagement 52

Customer Engagement Feedback Engagement Roadmap 52

ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. You’ll also be able to grab the full report in early November 2022. Sales, marketing, product, engineering. Here’s a sneak peek at what we learned.

2023 52

2023 Customer Success Chief Customer Officer 2022 52

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. 2022 Outlook: The Future of Healthcare & Life Sciences. Still, they require investment in deepening market penetration over time.

Healthcare 52

Healthcare Multi-Channel 2021 Innovation 52

Magellan Solutions

JULY 14, 2021

2021 BPO Status in the Philippines. They are also very open, marketing, and willing to offer something of value to customers and clients alike. This is quite attractive if you are marketing in a highly competitive niche. The ease of marketing and transactions sets Magellan Solutions apart from the rest. The ambitions.

Call Center 52

Call Center 2022 Roadmap 2016 52

VDS

JULY 20, 2020

However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret not changing sooner. This company bumped up its 2022 digital transformation strategy to 2020. What has changed that our customers need to know about?

Contact Center 52

Contact Center 2022 Call Center Roadmap 52

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. Still, they require investment in deepening market penetration over time. Read on to learn more.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

West Monroe

JUNE 20, 2022

True to what we forecasted around the midpoint of 2021, healthcare transaction activity last year surpassed even 2020’s record level with nearly $40 billion in deals, up 32% from the previous year. 2022 Outlook: The Future of Healthcare & Life Sciences. Still, they require investment in deepening market penetration over time.

Healthcare 40

Healthcare Multi-Channel 2021 Innovation 40

inSided

OCTOBER 1, 2022

Here are our takeaways from Cognite’s Pulse 2022 session on how to leverage Community to solve key CS challenges. This is exactly what Cognite built when they launched their Cognite Hub in 2021. Community is the new marketing. Why high-touch CS teams need community, too. From fractured to unified customer journey.

Document 52

Document Customer Journey Customer Success Events 52

West Monroe

JANUARY 18, 2023

Radio Flyer generated $120 million in revenue in 2017, four times its 1997 sales revenues, which climbed to $200 million in 2021. They release an early version of a product or service into the market and then gather user data to understand: Do people like it? The result? Is anything creating friction within the user experience?

Banking 52

Banking Innovation 2022 Government 52

Gainsight

JUNE 11, 2021

Leverage by identifying roadmap initiatives, progress against them, identify whitespace opportunities and feed content to other business systems to enrich the customer. Pulse Everywhere 2021 Comes to a Close. We’ll see you next year, in-person at Moscone Center in San Francisco for Pulse 2022! And the key to that? And… Scene.

Chief Customer Officer 91

Chief Customer Officer Customer Success 2021 Customer Centricity 91

SmartKarrot

APRIL 26, 2022

But still, certain concerns keep customer success leaders up at night in 2022. I am here to discuss those with you and help you understand what is at stake now for the CS community as a whole in 2022. For example, the product team might present a product roadmap to the customers. Sign up for our newsletter. contact-form-7].

2022 10

2022 Customer Success B2B Culture 10

Gainsight

JULY 1, 2022

Increasing investments make it easier than ever to launch a new business, but the proliferation of new products in the market means it has never been more challenging to achieve growth. A traditional model based on the marketing and sales funnel no longer works effectively to build sustainable growth for subscription-based SaaS.

2022 52

2022 Roadmap Metrics Sales 52

West Monroe

FEBRUARY 23, 2022

This article was originally featured in February 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. What is the roadmap? There is a massive shortage of cybersecurity talent in the market. All Rights Reserved.

Leadership 52

Leadership Culture Technology Connections 52