2021 Blog Customer Service Representative Social Media 
Comm100
MAY 25, 2022
Today, consumers are empowered in all sorts of ways, from on-demand ordering services like Uber and other apps to taking their qualms to social media. In the end, consumers will “put you on blast,” and you may find yourself staring down the barrel of a social media witch hunt if your company comes up short.
Hallmark Business Connections
NOVEMBER 16, 2020
Their worlds are filled with everything from social isolation to trying to maintain focus and productivity while working (and learning) from home or maintaining social distance in the workplace. Everything from your corporate app to social media platforms is fair game. And they need it now.
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Hallmark Business Connections
AUGUST 26, 2021
Punctuated by everything from in-house CEO talks to banquets to even picnics where families participate in a little friendly competition, National Customer Service Week has been heralded historically as a highlight for customer service representatives and other customer-facing workers.
SurveySparrow
FEBRUARY 5, 2021
Most of them were using the same old customer retention program, even though it wasn’t giving any results. This is what we strive to change with this blog. We want to give the best strategies that would help you improve your customer retention in 2021 and get sustained growth along the way. Be a Proactive Leader.
Kustomer
JUNE 7, 2023
Customer Experience Trends in 2022 Keeping up with what’s new in customer service trends can be difficult when trends emerge so regularly. New trends that emerge quickly become baseline expectations for customers. Currently, we’re seeing a rise in the use of SMS, social media messaging, and live chat support.
ViiBE Blog
AUGUST 11, 2021
ViiBE Blog. Call Center , CRM , Customer experience. August 11, 2021. Similarly, a large company with many customers will require greater resources than a smaller one. Call centers were the predecessor to contact centers. Customers called a number and were routed to a customer service representative.
SurveySparrow
JANUARY 27, 2021
Companies and even conglomerates today are investing massively to improve the quality of service they provide to their customers, and they’re prioritizing great customer service over parameters like their product and pricing! But why is customer service so important? But times are very different in 2021!
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