ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience). What is CX?

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Team Support

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Part 1 explores the transition of support from a reactive transactional model to a more proactive and preventive approach. offer electronic-only support contact methods.

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B2B E-support 2004 Download 64

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! This term stands for the process of managing a company’s interactions with current and potential customers. What is a CRM?

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Social Media Omnichannel E-support 2021 52

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Anna Gorina May 3, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Existing ways of contacting remote customer support 1.1.

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B2B E-support 2023 2021 52

Upstream Works

SEPTEMBER 30, 2021

Most customer interactions still go through the contact center, but other points of contact are increasingly being used, such as marketing, sales and technical service. With the advent of mobility, e-commerce and social media, customers now have many touchpoints to engage with a business as well as additional communication channels.

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Contact Center E Commerce Omnichannel Social Media 78

Comm100

DECEMBER 13, 2021

Today’s credit unions have to contend with an incredibly difficult challenge – finding the balance between online access and human interaction. They need to offer the convenience of self-serve solutions, while providing personalized support and human experiences.

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2022 Banking 2021 Financial 52

InMoment XI

JANUARY 9, 2024

B2B customer experience can refer to the interactions and overall relationship between a business and its business customers. It may also refer to a digital benchmark: your customers’ interactions on your website, mobile app, or software dashboard. Support and service. What is B2B Customer Experience? Why is B2B CX Important?

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B2B Customer Experience Net Promoter Score 2024 551

ViiBE Blog

FEBRUARY 28, 2022

ViiBE Blog How can live chat integration with co-browsing improve CX? Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Studies show that live chat support provides a customer satisfaction rate of 92%.

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2021 Download E-support 2022 52

Comm100

MARCH 2, 2022

To deliver on this expectation, member support is key. While telephone and in-branch support will always have their place, credit unions must now also embrace digital channels like live chat and chatbots to cater to their current members’ rising digital expectations, as well meet their future members’ digital needs. Table of contents.

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Engagement Omnichannel Banking E-support 52

BirdEye

MARCH 15, 2023

In this blog post, we’ll dive into the latest social media demographics, including the average age of social media users for each platform and what these insights mean for your brand’s social media presence. In 2005, only 7% of American adults were using social media , while in 2021, around 70% use social media to connect.

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Social Media 2023 Entertainment E Commerce 52

ViiBE Blog

MAY 26, 2023

ViiBE Blog Solving plumbing problems with remote visual assistance in plumbing management software Marc Prempain May 26, 2023 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Henri de Braquilanges 28 December 2021

Management 52

Management 2023 E-support Document 52

Oracle

DECEMBER 17, 2020

These five cities were at the top of their respective population groups, and they all use technology to enhance citizen interactions with government. The survey also found that the top three initiatives for city officials in 2021 will be: Cybersecurity (which has been #1 on the list for six years). Budget and cost control.

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Optimove

SEPTEMBER 27, 2021

Some blog posts are more exciting than others: Today, we proudly announce a $75 million investment led by global growth investor Summit Partners. Then, the AI engine helps ensure that every customer receives marketing messages that increase their lifetime value at any brand interaction through the optimal channel.

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Leadership E Commerce 2021 E-support 21

Kustomer

JUNE 7, 2023

Customer experience prioritizes the relationship with the customer, regardless of length of interaction, or past or prospective purchases. Think about the last really good or really bad experience you had when interacting with a brand. Currently, we’re seeing a rise in the use of SMS, social media messaging, and live chat support.

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Customer Experience E Commerce E-support 2022 84

ViiBE Blog

JUNE 15, 2023

ViiBE Blog Screen-sharing vs co-browsing: what to choose for your business? Both are powerful tools that enable teams to collaborate remotely, share information, and provide real-time support to clients and customers. They may not be able to click on elements, interact with applications, or input data directly.

E-support 52

E-support E Commerce 2021 2023 52

Magellan Solutions

MARCH 28, 2021

What are the Best Practices of Best or Top Content Moderation Agencies in 2021. Content moderation is crucial in keeping brand and customers’ interaction a great experience. When it comes to social media platforms, no one can control how users will interact with your brand. Best or Top Content Moderation Agencies in 2021.

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ViiBE Blog

AUGUST 27, 2021

ViiBE Blog. August 27, 2021. Customer experience (CX) is the overall experience of a customer while interacting with a company. In retail, the meaning of CX can include things like interaction with the product itself, customer service, and the ease of doing business. What is the meaning of CX? Customer experience.

Net Promoter Score 52

Net Promoter Score 2021 Retail E-support 52

ViiBE Blog

AUGUST 2, 2021

ViiBE Blog. August 2, 2021. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization. What is CRM integration and why is it useful? Call Center , Customer experience , Remote operations , Technology. Saving time.

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Call Center E Commerce E-support 2021 52

ViiBE Blog

AUGUST 18, 2021

ViiBE Blog. August 18, 2021. You have the option to save videos from customer interactions, which can help you determine if there are recurring issues among your customer base. This knowledge is crucial to improving the customer experience of customer support. . Free Retail E-book available now! 26 August 2021.

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Customer Centricity Net Promoter Score 2021 E-support 52

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. What are customer touchpoints? Read now 2.

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