ViiBE Blog

JULY 15, 2021

Call Center , Customer experience. July 15, 2021. Sometimes the customer needs to be transferred to different agents, or the agent needs to put the customer on hold to look up information on the problem. Free Retail E-book available now! 26 August 2021. How can you measure customer satisfaction?

Call Center 52

Call Center 2021 E-support Insurance 52

Kustomer

JULY 28, 2022

The modern customer has shrunk their attention span while raising expectations, all the while becoming quick to allow each and every experience to dictate their relationship with a brand. Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

ViiBE Blog

JANUARY 20, 2022

One of them is the implementation of complementary tools like visual support to build strong, long-lasting relationships with clients. The right digital interaction increases the chances that customer journey will end in favor of the offered product and helps maintain customer loyalty 1. Read now 2. Read now 2. Download now 2.2.

Touchpoint 52

Touchpoint Interaction E-support Social Media 52

Centercode

FEBRUARY 11, 2021

E-commerce had been trending steadily upward for years. Then the pandemic came along and did exactly what you’d expect a globally disruptive force to do: It changed everything very, very quickly. Winning over your customers first requires an understanding of how changes brought by 2020 affected purchasing habits and behavior.

2020 98

2020 E Commerce E-support 2019 98

Upstream Works

SEPTEMBER 30, 2021

Just as the call center evolved into the contact center, this shift is largely technology-driven and reflects the importance of adopting the right technologies to keep pace with changing customer expectations. Until very recently, contact centers were “the place” where customer service was provided.

Contact Center 78

Contact Center E Commerce Omnichannel Social Media 78

ViiBE Blog

AUGUST 27, 2021

Customer experience. August 27, 2021. Customer Relationship Management (CRM) software makes it more straightforward than ever for sales teams and customer support to interact with the customer at every step of the sales process. On the other hand, ViiBE makes it effortless for the customer.

Net Promoter Score 52

Net Promoter Score 2021 Retail E-support 52

SurveyGizmo

NOVEMBER 11, 2021

Self-serve options, common in B2C e-commerce, have grown for business buyers too. Top-of-funnel activities like identifying and evaluating new suppliers offer more self-service options — up in a new McKinsey study from 22% of respondents in August 2020 to 34% in February 2021.

B2C 98

B2C B2B E Commerce 2022 98

ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience).

Social Media 52

Social Media 2023 Roadmap E-support 52

ViiBE Blog

FEBRUARY 28, 2022

Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Studies show that live chat support provides a customer satisfaction rate of 92%. ViiBE Blog How can live chat integration with co-browsing improve CX?

2021 52

2021 Download E-support 2022 52

Magellan Solutions

FEBRUARY 15, 2019

If entrepreneurs know how to improve customer service in e-commerce, they are setting themselves one step closer to success. For the past years, the e-commerce industry experiences unprecedented growth. The same report revealed that by 2021, e-commerce sales can grow up to US$4.8 Set expectations.

E Commerce 49

E Commerce E-support Consumers Customer Service 49

Strativity

APRIL 27, 2023

Restaurant companies that did not have robust digital customer engagement platforms when COVID hit, scrambled to direct available funds to bridge their digital divide through delivery. The prospect of offsetting the cost of deploying delivery personnel to meet customer expectations made sense. McKinsey and Co.

2022 52

2022 E-support Roadmap Download 52

Comm100

FEBRUARY 25, 2021

Many providers still have not digitized their healthcare customer service offerings, and still rely heavily on easily overwhelmed phone support channels. Others lack any remote options for care, which is critical for at-risk customers and patients who need access to a pharmacist or medical provider from home.

Healthcare 52

Healthcare Customer Service Omnichannel Multi-Channel 52

Strativity

APRIL 27, 2023

Restaurant companies that did not have robust digital customer engagement platforms when COVID hit, scrambled to direct available funds to bridge their digital divide through delivery. The prospect of offsetting the cost of deploying delivery personnel to meet customer expectations made sense. McKinsey and Co.

2022 52

2022 Roadmap Customer Relationships Brands 52

Magellan Solutions

JULY 28, 2021

You need timely and accurate inventory information for all parts of the supply chain, whether physically integrated or separate—for example, distribution centers to support stores and fulfillment centers for e-commerce. Omnichannel retail creates a range of customer touchpoints. Order Fulfillment. Omnichannel reality.

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52

SurveySparrow

NOVEMBER 20, 2020

In the business world, your customers always want fast responses to their queries. They want assistance and support from your brand. And, you can’t provide excellent customer support without the help of automation. Now Mya provided excellent candidate support by answering their questions. Impress Your Customers.

E Commerce 52

E Commerce E-support Virtual Agent Brand Values 52

SurveySensum

JULY 20, 2023

Slow-loading pages or a poor mobile experience can frustrate customers and lead to cart abandonment. Offer real-time assistance through live chat support to help customers with any questions or concerns they may have during the checkout process. 48% is almost half of your customers. What about your physical stores?

Retail 52

Retail Feedback 2023 Social Media 52

West Monroe

OCTOBER 18, 2021

Those numbers translate into higher spend: A 2021 West Monroe survey found consumers’ average monthly spend on subscription services is $273, up from $237 in 2018. Customers demand a frictionless, integrated experience. Another thing they expect? And their popularity is growing: Surveys of more than 2,100 U.S.

Banking 40

Banking B2B E Commerce B2C 40

SmartKarrot

JULY 5, 2022

Customer expectations keep changing, and all business updates revolve around these changing expectations. During the last few years, customer expectations have changed beyond recognition. And do you know what change this expectation has brought in the B2B SaaS world? Today, customers want convenience.

Communication 10

Communication B2B Customer Expectations Customers 10