One Millimeter Mindset

DECEMBER 31, 2020

Why remain an order-taker when you really are an undiscovered innovator? And if pressed, respond: “I’ve changed my strategic focus for 2021.” Who hasn’t changed their strategic focus for 2021? So, together, we get to where we really need to go in 2021. Add supply chain expert to your resume. You earned it.

2021 71

2021 2020 Healthcare Leadership 71

One Millimeter Mindset

DECEMBER 8, 2020

Consequently each meeting becomes a turf war rather than a collaborative and innovative exchange. Consequently, this team persona leaves little opportunity for collaboration and innovation. Moving forward into 2021, what team role do you intend to play? What team role will you take in 2021? As a result, nothing gets done.

2021 115

2021 Innovation Workshop Leadership 115

One Millimeter Mindset

DECEMBER 24, 2020

Wishing you 2020 Holiday and 2021 New Year Hope and Purpose. As we move forward together towards 2021, we now share a common story: 2020. Babette Ten Haken leverages purpose-driven storytelling for professional innovation, cross-functional leadership and trust-based client retention. One millimeter at a time.

2021 121

2021 2020 Leadership Definition 121

SurveySensum

NOVEMBER 11, 2021

10 Best Qualtrics Competitors and Alternatives to check out in 2021. Even though Qualtrics is a top-tier management solution that allows you to create and analyze customer and employee surveys, people still try to switch to different Qualtrics competitors. 10 Best Qualtrics Competitors and Alternatives of 2021. The Merger!

2021 52

2021 Multi-Channel Touchpoint NPS 52

One Millimeter Mindset

NOVEMBER 24, 2020

These stories are about the stuff clients really need to know when deciding to do more business with you moving forward in 2021. However, putting them on the table in all their glorious imperfection moves your team past creativity and innovation blocks. Retaining Clients leverages Innovative Customer Retention Strategies.

Blog 95

Blog Workshop Leadership 2020 95

One Millimeter Mindset

DECEMBER 22, 2020

Are you ready to become more cross-functional, innovative and collaborative as you target better serving clients in 2021? When you are listening and responding to your customers’ voice, you have different conversations together. Often, the best responses to your customers’ voice do not happen immediately. Contact me here.

Customer Voice 81

Customer Voice Innovation Leadership Workshop 81

ChurnZero

JANUARY 13, 2022

As a result, Customer Success leaders continue to increase their prominence and power within the organization. Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year.

2022 98

2022 Customer Success Chief Customer Officer Leadership 98

One Millimeter Mindset

DECEMBER 17, 2020

As a result, they utilize their skills to anticipate and innovate for what is ahead, so you better serve clients together. These are the stories clients really want to hear, as we move forward into 2021, together. Instead, clients are compelled by the heroes in your stories, non-traditional cast members. Contact me here.

Innovation 98

Innovation 2021 Leadership Communication 98

Quadient

OCTOBER 1, 2021

The State of CX: A series on customer experience trends and beyond - empathy's key role. Fri, 10/01/2021 - 17:30. The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growth and retention.

Customer Experience 52

Customer Experience Customer Journey Mapping 2021 2020 52

Kustomer

AUGUST 26, 2022

As of last year, there were 850,000 active podcasts with over 48 million total episodes in all of 2021, a 20% increase from 2020. The team at What It Means defines themselves as truly customer-obsessed, and hopes that you will be, too. Customer retention expert Joey Coleman and social media expert Dan Gingiss host this lively podcast.

Customer Experience 105

Customer Experience Chief Customer Officer Competitive Advantage 2014 105

One Millimeter Mindset

NOVEMBER 24, 2021

This month, review these three chewable one millimeter mindset blogs: posts freshly created throughout November 2021. Instead, they target fulfilling more strategic, cross-functional leadership roles. Building trust through your purpose-driven, professional innovation. As you digest your Thanksgiving meal (and leftovers!),

2021 18

2021 Blog Leadership Workshop 18

SmartKarrot

JUNE 24, 2021

Success Hub is a free community from PracticalCSM for all aspects related to customer success career development, management training, process, research, and more. You get access to some awesome events featuring industry honchos, thought leadership zones, and more. . Customer Success Leadership Network. Gain Grow Retain.

2021 17

2021 Customer Success Leadership Events 17

Think Customers

JULY 29, 2022

Businesses are eager to unlock insights that can help them adapt to change and reengage customers. According to IDC analysts, businesses were estimated to have spent $215 billion in 2021 on big data and business analytics solutions, a 10% increase over 2020.

Apparel 59

Apparel Automotive Tourism Fashion 59

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. If you find any prominent influencers missing, kindly nominate them in the comments below.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

Gainsight

JUNE 2, 2022

Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. Not only do they provide companies with the right software and support to scale their business, but they were also voted the #4 place to work by Glassdoor in 2021. We are about product-led growth.

2022 52

2022 Chief Customer Officer Innovation Connections 52

SmartKarrot

DECEMBER 2, 2020

Women are owning more responsibilities and are emerging to adorn strong leadership competencies. Women in customer success are taking over the town and converting every milestone which was once considered as surreal. Customer Success as a niche is highly competitive and caters to a large volume of masses. Source: Pexels.

Customer Success 17

Customer Success 2021 White Paper Contact Center 17

Education Services Group

MARCH 27, 2023

To stand out from this tightening pack, companies must embrace customer obsession and pursue CX innovations that differentiate their brand, rather than relying on CX strategies that consumers perceive as similar.” Gainsight: The Customer Success Index, 2022 ) 57% of Customer Success teams with a CS platform report an NRR of over 100%.

Customer Success 52

Customer Success 2023 2022 2021 52

Gainsight

JUNE 9, 2021

The end of this part of the keynote came with a fantastic reveal: a new study is being released today on the subject of retention, and how it affects value, and revenue of publicly traded companies. What an important and exciting justification for the existence of CS—the effect on customer retention and net dollar retention (NDR).

Entertainment 98

Entertainment Customer Success Events ROI 98

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. Rick Adams.

Customer Success 23

Customer Success 2022 Chief Customer Officer B2B 23

West Monroe

OCTOBER 5, 2022

Retention—in particular, net revenue retention (NRR) and gross revenue retention (GRR)—has become the critical north star for SaaS/subscription businesses. Unit economics tie everything together to guide profitability.

Competitive Advantage 52

Competitive Advantage 2022 Return on Investment Metrics 52

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Anita Toth. Catherine Blackmore. Donna Weber.

2022 21

2022 Customer Success Chief Customer Officer Customer Centricity 21