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2022 Latest Report: Statistics on the Philippine BPO Industry

Magellan Solutions

AUGUST 1, 2022

Statistics on the Philippine BPO Industry for the year, 2022. The Philippines’ IT-BPO sector is experiencing a revival as a result of this double-digit growth, which supports the target goal that 2021 performance was beyond remission. High-skill services could expand even more quickly, from 169,000 FTEs in 2016 to 478,000 FTEs by 2022.

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2022 2028 2021 2016 40
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The Importance of Mobile Customer Experience in 2023

SurveySensum

NOVEMBER 7, 2023

billion in 2022, and is forecast to exceed 7.7 billion by 2028. Statista predicts that by 2025, retail e-commerce sales are expected to grow almost twofold, amounting to approximately 710 billion U.S. For example, Swiggy’s in-app chat support provides 24*7 responsive customer support.

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Customer Experience 2023 Multi-Channel E-support 52
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