ShepHyken

DECEMBER 26, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I can’t think of a better way to start this week’s roundup than with this article that compiled five “Hallmark” type holiday stories.

2022 65

2022 Article Loyalty Programs Customer Service 65

ShepHyken

SEPTEMBER 5, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article quotes a survey that claimed 64% of consumers would switch. Here are my top five picks from last week. It’s that simple.

Article 68

Article Net Promoter Score 2022 Customer Service 68

Lumoa

NOVEMBER 17, 2022

In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

Lumoa

JULY 17, 2023

If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! There are many studies that highlight consumers’ rising expectations regarding service quality. They expect brands to anticipate their needs and provide a tailored experience.

Customer Experience 83

Customer Experience Omnichannel Multi-Channel Competitive Advantage 83

CSM Magazine

NOVEMBER 22, 2023

Well, a glance at some hard numbers illustrates the dramatic transformation of the retail landscape… According to a survey by Adobe Analytics, online sales during Black Friday continue to rise. In 2018, online sales accounted for $6.22 billion in 2022 – a 2.3% billion – a rise of 23.6% from the previous year.

Online Experience 52

Online Experience E Commerce Retail E-support 52

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences. Pulse 2022?

2021 45

2021 Events Social Media 2013 45