ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

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SurveySensum

FEBRUARY 9, 2024

In 2022, the global market research industry earned $82 billion in revenue. This information is essential for brands to develop and offer products and services aligning with customer expectations. Read each information source, article, or study to confirm whether they used proper methodologies and metrics.

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InMoment XI

DECEMBER 23, 2021

So, are you looking for some inspiration to start your experience mindset off on the right foot in 2022? Your Path to Employee & Customer Experience Improvement Success. The key to a successful experience program is to move beyond merely monitoring employee and customer feedback. Learn the process in this article.

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ShepHyken

MARCH 20, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 8 Best Practices for Creating a Compelling Customer Experience by G. Losing Customers Due to Lack of Relevance?

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Article Customer Service 2023 Customer Journey Mapping 12

Quadient

JULY 25, 2022

Customer Journey Map Examples & Templates. Mon, 07/25/2022 - 20:45. Since every customer's journey is unique and every business has unique customer experience (CX) goals, there is no one-size-fits-all customer journey map example. Types of Customer Journey Maps. j.shah-thiel. Introduction.

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Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Now, technologies such as AI and machine learning are driving highly personalized customer experiences.

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Lumoa

JULY 17, 2023

If you’re wondering how to get started with your digital transformation and what aspects to prioritize, this article is the perfect starting point! The leading beauty giant offers a seamless omnichannel experience connecting customers’ online purchases with in-store visits. A great example of this is Sephora.

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Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. Competition and expectations go hand-in-hand – as the former rises, so too does the latter. million USD in 2022. Customers look for 24/7 convenience.

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SurveySensum

JULY 17, 2023

Keep Your Inventory Stocked Don’t Forget The Post-Purchase Interaction Bring People Together Like A Community Happy Employees = Satisfied Customers Keep Up With the Changing Customer Expectations Create A Multichannel Buying Experience Make Your Membership Program Meaningful Conclusion 1. Sounds too good to be true?

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SurveySensum

JULY 17, 2023

Keep Your Inventory Stocked Don’t Forget The Post-Purchase Interaction Bring People Together Like A Community Happy Employees = Satisfied Customers Keep Up With the Changing Customer Expectations Create A Multichannel Buying Experience Make Your Membership Program Meaningful Conclusion 1. Sounds too good to be true?

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SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

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SurveySensum

JULY 4, 2023

According to a recent article, “The five disciplines of customer experience leaders” by Bain & Company , excelling in customer experience can have a significant impact on a company’s revenue. In fact, companies that prioritize customer experience have been found to grow their revenue by 4-8% above their market average.

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Lumoa

APRIL 28, 2024

If you are looking for a customer experience platform that fits your needs, we compared three major tools to help you find the right one: Medallia, Qualtrics, and Lumoa. In This Article: Why You Need a Customer Experience (CX) Platform Platform Overview Which Platform Fits Your Needs?

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ViiBE Blog

FEBRUARY 28, 2022

Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Kelly Dell 28 October 2021 Customer experience How can you build and maintain customer loyalty? Read now 5.

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Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

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SmartKarrot

JUNE 3, 2022

This will help you get a better understanding of customer delights. In this article, we will discuss everything you need to know about customer insights and how they can be utilized to attain customer delight. This article will cover – What are customer insights? Why are customer insights important?

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Customer Insights Insights B2B Loyalty Programs 10

SmartKarrot

MAY 4, 2022

It is 2022, and we would be surprised if teams are not inter-connected and empowering each other. There is a lot common between the product team and the customer success team. Well, products are made for customers. And customers use products. Who is a Customer Success Manager?

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Magellan Solutions

JULY 28, 2021

Multi-channel philosophies focus on optimizing by touchpoint rather than by journey. . Omnichannel retail creates a range of customer touchpoints. 10 Future Retail Trends & Forecasts for 2022. Customers expect seamless omnichannel shopping experiences. Order Fulfillment. TALK TO US! contact-form-7].

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SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. So start listening to the voice of the customers.

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Playvox

APRIL 27, 2023

Synchronous customer communication channels involve real-time communication between a customer and a service agent. When communicating over these channels, the customer expectation is for an immediate or nearly immediate response from the customer service team. Make changes based on these actionable insights.

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CSM Magazine

DECEMBER 15, 2022

According to international outsourcers CGS, 80% of consumers feel more emotionally connected to a brand when customer service solves their problem and 30% of consumers are willing to pay more for excellent service, a 6% increase over 2019. As a result, improving service levels is the top goal for 38% of contact centres in 2022.

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Quadient

AUGUST 8, 2022

How Customer Communications Management Systems Create Better Customer Experiences. Mon, 08/08/2022 - 20:42. For this article, we consulted the customer communications management experts at Quadient, a Duck Creek partner, to gain insight into this important topic. Marissa Feigen. What is CCM?

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CSM Magazine

SEPTEMBER 22, 2021

This article will give you recommendations on what you need to do to implement the best omnichannel approach for your business. According to a new eMarketer report, mobile devices will account for nearly half of eCommerce purchases by 2022 (see the graph below). What Is Omnichannel eCommerce? Make The Most Of Coupons And Discounts.

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BirdEye

DECEMBER 29, 2021

Furthermore, customer expectations for quality experiences have risen to new heights when it comes to how they want to pay. Shoppers now expect to be able to use tap to pay credit cards, debit cards, and mobile wallets, no matter where they shop. Customer convenience. Whether your customers shop in-store or online.

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BirdEye

DECEMBER 29, 2021

Furthermore, customer expectations for quality experiences have risen to new heights when it comes to how they want to pay. Shoppers now expect to be able to use tap to pay credit cards, debit cards, and mobile wallets, no matter where they shop. Customer convenience. Whether your customers shop in-store or online.

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Wireless 2022 Banking Consumers 52

Quadient

SEPTEMBER 30, 2022

What is Customer Communications Management. Thu, 09/29/2022 - 14:27. Today, customers expect relevant, highly personalized communications. They expect communications to be representative of their context and preference. The management of customer communications often lacks a holistic strategy. j.shah-thiel.

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ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. What are customer touchpoints?

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