Kustomer

DECEMBER 2, 2021

Live chat is no longer a nice-to-have in e-commerce customer service. The pressure to meet the demands of today’s consumer is higher than ever, with companies scrambling to onboard more agents and deploy chatbots in order to provide quality support at scale. 5 Findings on Human and Chatbot Live Chat Experiences in E-Commerce.

E Commerce 98

E Commerce E-support 2022 Effort Score 98

Strativity

MAY 25, 2023

This article was originally published by QSR ( PDF ) on May 25, 2023. Third-party providers comprised a whopping ~52 percent of food and drink app downloads in 2022, signaling a tug-of-war with large, national franchises that is only going to heat up. Contributed by Sean Eidson & James Lanyon. james.lanyon@materialplus.io

Brands 52

Brands Loyalty Programs E-support 2022 52

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! In this article, we’ll answer all of those questions and more. What is a CRM? Why do you need it?

Social Media 52

Social Media Omnichannel E-support 2021 52

BirdEye

AUGUST 3, 2023

In this article, you will explore the realm of customer satisfaction and how businesses can leverage it to create a loyal customer base. Please rate your overall experience with our customer support from 1 to 10. - It can also uncover whether your support team requires additional training.

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Net Promoter Score 98

Playvox

MAY 25, 2023

Related Article: Why A Digital Contact Center Is Essential for Meeting Today’s Customer Expectations Digital Channels Aren’t All The Same As digital channel uptake accelerates, why is it important for contact center operations to understand the difference in terms of workforce planning?

Omnichannel 55

Omnichannel Contact Center Multi-Channel Call Center 55

SmartKarrot

FEBRUARY 16, 2022

38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. B2B businesses that customize their e-commerce experiences outsell their competition by 30%. According to 44% of online customers, the ideal time for customer support response has to be less than 5 minutes.

2022 10

2022 Customer Experience E Commerce Social Media 10

Magellan Solutions

JULY 28, 2021

Why is omnichannel retail valuable? The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. Ultimately, an omnichannel strategy can help drive increased sales and revenue. Here are some of the factors that make omnichannel commerce so valuable.

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52