Totango

DECEMBER 6, 2021

In this article, we’ll examine the top three takeaways we’ve gathered over the past year that companies should take to heart going into 2022. Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022.

2022 94

2022 Insights 2021 E Commerce 94

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! In this article, we’ll answer all of those questions and more. What is a CRM? Why do you need it?

Social Media 52

Social Media Omnichannel E-support 2021 52

SmartKarrot

FEBRUARY 16, 2022

38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. How are B2B companies driving customer experience? B2B companies have also started focussing more on customer experience (CX) owing to the increase in demand. How can technology enhance customer experience?

2022 10

2022 Customer Experience E Commerce Social Media 10

Magellan Solutions

JULY 28, 2021

In an article from McKinsey, analysts write, “While companies can be tempted to focus on optimizing individual touchpoints, believing that the whole will automatically be greater than the sum of its parts, such targeted intervention can magnify variations in service and inconsistencies in other interactions.”. Order Fulfillment.

Omnichannel 52

Omnichannel Multi-Channel 2022 Retail 52

Solvvy

AUGUST 22, 2022

When businesses deploy AI-powered customer support tools, they can meet customers’ expectations for fast, personalized service and help human customer service agents perform their jobs more effectively. . Then, natural language generation (NLG) allows the platform to create a relevant response in a way that a user can easily understand.

Customer Service 89

Customer Service Innovation E-support Net Promoter Score 89

West Monroe

JANUARY 17, 2022

At the highest level, it's a digital construct that mimics reality, supported by a variety of hardware, software, and technology. In the last few months, the topic of the metaverse has guest-starred in a flurry of news articles and podcast episodes—not to mention dozens of quarterly earnings calls. Featured Content.

E-support 52

E-support 2022 Technology User Experience 52

West Monroe

JANUARY 17, 2022

At the highest level, it's a digital construct that mimics reality, supported by a variety of hardware, software, and technology. In the last few months, the topic of the metaverse has guest-starred in a flurry of news articles and podcast episodes—not to mention dozens of quarterly earnings calls. Featured Content.

E-support 40

E-support 2022 Technology User Experience 40