Think Customers

JANUARY 18, 2022

And in cases where a customer needs or requests to speak to a person, the IVR can route the call quickly and seamlessly to an expert associate. A well designed IVR can increase customer satisfaction and improve contact center operations and KPIs greatly by decreasing user effort with digital interfaces. What is a chatbot?

Contact Center 52

Contact Center Average Handle Time Customer Satisfaction 2022 52

Playvox

JUNE 22, 2023

Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Comm100

SEPTEMBER 6, 2022

After you have defined your live chat objectives , it is time to consider the next step: beginning to implement your live chat software. In order to do this, it is important that you hire live chat agents who are professional and all about ensuring customer satisfaction. So how many chats should each agent take on at once?

Customer Satisfaction 89

Customer Satisfaction Average Handle Time Metrics Blog 89