BlueOcean

MAY 13, 2021

Where Does Customer Care Sit in All of This? Despite the introduction of these three new motivators of brand loyalty after COVID-19 reshaped the market, customer experience still reigns supreme. What worked in 2019 may not work in 2021 or 2022. Consumers do, after all, still have choices available to them.

Loyalty 156

Loyalty Brands Average Handle Time 2020 156

Think Customers

JANUARY 18, 2022

Deflecting low tier operations, 24/7, can improve average handle time and customer satisfaction ratings by giving associates more time to tackle complex questions while the easy issues are handled swiftly by automation. What is a contact center associate? Learn more.

Contact Center 52

Contact Center Average Handle Time Customer Satisfaction 2022 52

Playvox

JUNE 22, 2023

Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. For customer support leaders, metrics tied to the goal of delivering and improving upon outstanding customer care and experiences should matter the most and be top priorities.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Comm100

SEPTEMBER 6, 2022

This means that live chat agents are handling more chats than ever before. Agents taking care of a high number of chats per month is not a problem, unless it impacts on the quality of customer care. Unfortunately, the more chats a live chat agent deals with, the lower customer service will be on average.

Customer Satisfaction 87

Customer Satisfaction Average Handle Time Metrics Blog 87

Team HGS

AUGUST 22, 2017

Artificial intelligence (AI) has been an area of increasing investment, with the AI market poised to grow to $40 billion by 2022, according to Market Research Store. Then we get to how a bot can help address a particular question, inquiry, suggestion, or customer complaint.

Webinar 52

Webinar Customer Service Chief Customer Officer Average Handle Time 52