Stella Connect

DECEMBER 2, 2021

Wondering what the top drivers of customer sentiment , purchase decisions, customer reviews, customer satisfaction and customer experience will be in 2022? Keep reading to find out the four biggest customer service trends for 2022. . Top Customer Service Trends for 2022 You Need to Know.

2022 52

2022 Customer Service Poor Customer Service 2021 52

Playvox

APRIL 4, 2023

Signs And Effects Of Poor Agent Emotional Well-Being In Your Contact Center Working with customers requires a lot of emotional labor from your customer service center agents — even if customers are happy. Burnout Burnout is at the heart of poor emotional well-being in a contact center.

Contact Center 78

Contact Center Average Handle Time Feedback 2026 78

CSM Magazine

DECEMBER 18, 2021

The generic surveys we’re all used to receiving limit us to delayed insights into our customers’ journeys, and non-specific information about interactions, solutions, representatives, and gaps in the customer experience. In fact, we must, because customers expect better. 2021’s customers look for responsive CX in 2022.

Contact Center 52

Contact Center Average Handle Time 2022 NPS 52