Stella Connect
DECEMBER 2, 2021
Wondering what the top drivers of customer sentiment , purchase decisions, customer reviews, customer satisfaction and customer experience will be in 2022? Keep reading to find out the four biggest customer service trends for 2022. . Top Customer Service Trends for 2022 You Need to Know.
Playvox
APRIL 4, 2023
Gartner found that disengaged agents actually make getting support harder for your customers by not resolving issues quickly, by forcing them to repeat information, and by failing to help them resolve their issues in fewer steps. Too much work and not enough time with family and friends can have a significant impact on burnout.
CSM Magazine
DECEMBER 18, 2021
She resolves that when she next finds the time to call back in and get the problem corrected, she’ll also make sure to comment on the company’s poor customer service. And, since agent time is the most costly part of customer service, this instantly reduces operational costs.
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