Stella Connect

DECEMBER 2, 2021

Wondering what the top drivers of customer sentiment , purchase decisions, customer reviews, customer satisfaction and customer experience will be in 2022? Keep reading to find out the four biggest customer service trends for 2022. . Top Customer Service Trends for 2022 You Need to Know.

2022 52

2022 Customer Service Poor Customer Service 2021 52

Playvox

APRIL 4, 2023

While sometimes interaction avoidance truly is an agent trying to get out of work, in many other instances, it’s a way to cope with feeling overwhelmed by customer mistreatment or aggression. A big contributor to this burnout and the resulting avoidance is customer behavior. That’s not to say that all feedback should be positive.

Contact Center 78

Contact Center Average Handle Time Feedback 2026 78

CSM Magazine

DECEMBER 18, 2021

If you go the extra mile and seek personalized, timely, insightful feedback from your customers, you can identify and improve contact center operations—and strengthen customer loyalty. CX professionals measure their company’s brand health in terms of customer satisfaction outcomes.

Contact Center 52

Contact Center Average Handle Time 2022 NPS 52