2022 Blog Customer Retention Multi-Channel 
Totango
APRIL 5, 2022
It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Delivering your survey through multiple channels, such as your website and email list. Branding your survey.
TechSee
JUNE 16, 2022
Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. As a consultant, he guides clients who want to develop customer-focused cultures.
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Optimove
AUGUST 31, 2023
This deficiency results in marketing mistakes, such as excessive messaging leading to Marketing Fatigue and conflicting promotions across different channels. To eliminate Marketing Fatigue, brands must start marketing with customer data and deliver messages that are relevant and personalized to provide exactly what the customer needs.
Optimove
JANUARY 3, 2023
2022 has been a whirlwind of a year for both B2B and B2C brands out there. To help brands focus on retention and employ a customer-led approach to marketing, Optimove spent 2022 significantly expanding our CRM capabilities, adding more marketing, and advertising channels, and enhancing capabilities. #5 Hello, 2023!
Circular Edge
DECEMBER 13, 2022
Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. 62% of SMB data will reside in the cloud by the end of 2022.” — Flexera.
inQuba
JULY 3, 2022
In our post “ What is Customer Journey Management, and is it Important? ”, we shared that McKinsey & Co. have reported that more than half of customer interactions happen during multi-event, multi-channel journeys 1 , and that journey-centricity is 30% more strongly correlated with your important CX metrics.
SmartKarrot
MARCH 8, 2022
In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Amarachi Ogueji. Anita Toth. Catherine Blackmore. Emily Garza.
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