2022 Call Recording Customer Experience Management Interaction 
Upstream Works
DECEMBER 11, 2018
However, with a firm grasp of some of the advancements that 2018 has brought us, it’s logical to predict that these will continue to make an impact on Customer Experience Management in 2019. According to Maoz, c ustomer self-service is expected to grow to 64% by 2022. AI, Bots & RPA. www.upstreamworks.com.
Pointillist
OCTOBER 22, 2018
Next, I’ll describe four ways you can use AI to improve your understanding of your customer experience data and five ways to make your CX metrics actionable. Use Artificial Intelligence to Better Understand the Customer Experience Data You’re Gathering. It also links these metrics to key customer journeys.
Expert insights. Personalized for you.
96 
Let's personalize your content