2022 Chief Customer Officer Culture Employee Experience 
Customer Bliss
FEBRUARY 18, 2022
As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond). Building a strong foundation for future planning is the start. Listen to or watch the full interview ».
TechSee
MARCH 7, 2023
Marlene Kolodziej, DBA, ITIL, Senior Vice President, Service Delivery, Ricoh – Recently highlighted as a CX Innovator, Dr. Marlene is a champion for customer and employee experience, driving the adoption of technology, experience engagement, and process to accelerate and shape digital transformation.
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TechSee
AUGUST 14, 2023
If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.
ShepHyken
JULY 25, 2022
Here are eleven ways to use email to go beyond typical marketing and sales and to engage and create a better customer experience. CX + EX: The Formula for a Customer-Obsessed Culture by Nathan Eddy. CMSWire) Brands seeking to build a customer-obsessed culture need to focus on more than just customers.
SmartKarrot
MARCH 10, 2022
Secure and speedy connections, workplace information access, and data security are some aspects that CIOs need to deal with in today’s remote work culture. Customer interaction has changed, and customers feel happy when their needs are met. A unified customer journey is the intention of both the top-level executives.
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