2022 Chief Customer Officer Customer Base Innovation 
Customer Bliss
FEBRUARY 18, 2022
As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond). He explains that it’s about caring what needs to be done today in order to keep a customer or employee. What’s next?
Gainsight
JUNE 2, 2022
Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position. And Confluent is innovating a new category of data infrastructure. That couldn’t happen without impeccable leadership.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
West Monroe
JANUARY 24, 2022
Despite some headwinds—including rising inflation, ongoing supply chain constraints that are hitting hardware businesses especially hard, and talent shortages, 2022 is shaping up to be another growth year for HT&S companies. We’ll examine some of the overarching trends affecting the high-tech & software industry in 2022.
Thematic
MARCH 27, 2024
Being a utility, they usually only hear from customers when things are going wrong. This changed in early 2022, when two major storms wreaked havoc on Auckland and Watercare’s infrastructure. The perfect storm for customer experience crisis evolved into an opportunity for growth and innovation.
West Monroe
NOVEMBER 7, 2021
Gartner projects that the SaaS market will grow 17% in 2022, which in turn will drive high expectations on the part of investors and corporate leaders. Chief customer officers are in a unique position to heavily influence or even own net dollar retention. Focus on continuous productivity improvement.
ChurnZero
JANUARY 13, 2023
Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting! A few common themes emerged.
West Monroe
NOVEMBER 7, 2021
Gartner projects that the SaaS market will grow 17% in 2022, which in turn will drive high expectations on the part of investors and corporate leaders. Chief customer officers are in a unique position to heavily influence or even own net dollar retention. Focus on continuous productivity improvement.
Expert insights. Personalized for you.
286 
Let's personalize your content