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5 Top Customer Service Articles of the Week 6-13-2022

ShepHyken

CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. The Wall Street Journal) The quality of customer experience offered by consumer-facing brands and government agencies declined in the year through April 2022. Sign Me Up! Follow on Twitter: @Hyken.

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Trends, Business, and the Future of Sports

Avaya

Sports marketing, sponsorship, fan engagement, player tech, these are all things that have come on heavy in recent years. Previously, sports were simply about the main media networks, the prime times, the most popular sports, and the players. But now… the business of sports has grown infinitely and means so much more.

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The Retail App Marketer’s Guide to Winning the World Cup 2022

Optimove

If you’ve been here before, you know only too well that when the world’s biggest sporting event takes place, the passion, excitement, and undeniable frenzy that accompanies it presents unparalleled opportunities to tap into the magic of the moment and reap the rewards that at any other time would be a distant dream. If you’re a first-timer?

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5 Ways to Win With your Betting App during the World Cup 2022

Optimove

With a total of 64 matches across eight venues, and over 800,000 tickets sold, the FIFA World Cup 2022 is scheduled to take place in Qatar between November 20th and December 18th, with billions of fans following the event on television, social media – and mobile. 2 – Boost your reach on social networks. 3 – Get useful with Push.

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The best text analytics software platforms (2022)

Thematic

The best text analytics software platforms for 2022 #1 Thematic Thematic - that’s us! - Integrates with the existing Google product suite, making it easy to connect your text data. XM Discover connects to multiple feedback and interaction sources, with 100+ pre-built connectors for various data integrations.

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The Reasons Behind Tesla’s High Net Promoter Score

Retently

In his blog post, he wrote: “So, in short, the master plan is: Build a sport car Use that money to build an affordable car Use that money to build an even more affordable car While doing above, also provide zero emission electric power generation options” The company had a vision and a long-term goal from the start.

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Building a Better Loyalty Program (and the Reward for Getting It Right)

BlueOcean

According to Bond Brand Loyalty’s 2022 Loyalty Report , a new variable has entered the game that changes how customers view loyalty—that the “brand is loyal to me.” KPMG Global Sector Leader, René Vader, says, “If you’re trying to build brand loyalty today, an emotional connection is no longer a nice-to-have, it’s a need-to-have.”